Support Worker, Community Support Services

FULL JOB DESCRIPTION

Working Pattern: Working alternate weeks of 2 days and 3 days including weekend and bank holidays

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can‑do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

We’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. Our portfolio includes over 75,000 affordable residential and retirement homes across the UK, with services ranging from homelessness support to social care, employment support and retirement living.

Working with us, you’ll enjoy:

• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: We are inclusive. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If an applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

• Leading on co‑producing bespoke support and move‑on plans, involving key stakeholders (e.g., family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move‑on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self‑management of their medication by following the medication procedure.
• Leading on support initiatives including group work.
• Ensuring the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately.
• Recording and updating clear, factual, accurate, strengths‑based customer information on the local or appropriate digital platform.

• Facilitate the referral process into the service and assess potential new customers.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
• Clean and prepare rooms as appropriate.
• Resolve difficult and…