Care Coordinator; THG PCN

The Care Coordinator will work as part ofthe Primary Care Network (PCN) team, supporting all four GP practices todeliver personalised, proactive and coordinated care to patients.

This is a busy, varied and evolving role,with day-to-day responsibilities changing in response to the needs and priorities of the individual practices and wider PCN. The role involves acombination of direct patient contact, home and care home visits, assessments,care coordination and supporting clinicians and other members of the multidisciplinary team.

Care Coordinators play an active role in supporting patients with a range of health and care needs

For example: including those with learning disabilities,dementia, frailty and other complex needs. This includes contributing to Learning Disability annual health reviews, dementia reviews and frailty assessments, neighbourhood work, gathering information directly from patient sand carers, identifying concerns and ensuring appropriate follow-up.

The role involves working closely with clinicians, practice teams and external services to coordinate patient care,complete delegated tasks and refer or signpost patients to appropriate support,including voluntary, community and social enterprise (VCSE) organisations. Care Coordinators are also responsible for recognising and escalating concerns,including safeguarding concerns, in line with relevant policies and procedures.

Working across all four practices, Care Coordinators will manage a varied workload, respond to changing service demands and contribute to the effective delivery of PCN services, helping to ensure patients receive the right care and support at the right time.

Appropriate training, supervision and support will be provided to enable the successful candidate to carry out their responsibilities safely and effectively.

Trinity Health Group is a PCN made up of four practices on the west of the district (Trinity Medical Centre, Maybush Medical Centre, Crofton and Sharlston Medical Practice and Warrengate Medical Centre). Our vision is that all our patients should have the same chance at a happy, healthy life. We believe that a sustainable, resilient Primary Care Service working collaboratively with volunteer and community services and social enterprise organisations supports this vision.

Our Mission is to add years to the lives of our patients and to add life to those years.

For the full Job Description and Person Specification for this role, please see the additional documents attached.

• Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.
• Experience of working in a support role either in the health and social care sector or within a customer focused based organisation.
• Evidence of undertaking the relevant care coordinator training and/or the care certificate.

• Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support.
• Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences
• Acts with integrity and professionalism at all times and is conscientious and committed to provide a high-quality service.

• Is able to demonstrate evidence that the role holder is able to meet the core competencies outlined in the above description.
• Experience of clearly communicating with a range of stakeholders, with excellent writing, data entry/IT, Microsoft packages and presentation skills.
• Experience of creating high quality documentation for information and meetings.
• Experience of working positively and productively with colleagues and external stakeholders
• Previous knowledge of working in the NHS or primary care or a similar health and social care setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Trinity Medical Centre (and across the PCN district)

£25,603 a yearWTE, reflecting expected duties and requirements of the role.

Permanent

Full-time,Part-time

A

Trinity Medical Centre (and across the PCN district)