Reservations Agent - Waldorf Astoria Heliopolis

Reservations Agent - Waldorf Astoria Heliopolis

Job Number: HOT0C63I

Waldorf Astoria Cairo Heliopolis El-Orouba, Qism El-Nozha Cairo 2466

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

• Convert, quickly, inquiries into contracted business
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards.
• Answers all reservations telephone calls and e-mails in a friendly manner, using clear communication.
• Processes e-mails or calls, ensuring a clear understanding of inquiries and requests, while demonstrates excellent product knowledge.
• Promptly provides accurate information regarding availability of accommodations, rates and other requested information.
• Accurately processes reservations into the reservation's system; ensuring optimal communication with all other relevant department.
• Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
• Processes reservation requests from team members at other hotels in the Hilton family.
• Processes and monitors Passports issued to our team members for the Team Member Travel Program.

• Preferably with a previous experience in Hotels industry.
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience a Reservations Agent
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!