Head Therapist - Waldorf Astoria Ras Al Khaimah

Job Description

Head Therapist - Waldorf Astoria Ras Al Khaimah (Hot0C8 )

HOT0 C8  

Waldorf Astoria Ras Al Khaimah Vienna Street Ras Al Khaimah 99999

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure team works to meeting department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services
• Comply with hotel security fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards
• Monitor stock levels of professional products, consumables, and equipment, and report needs
• Strong knowledge of treatments, spa operations, and hygiene standards
• Leadership skills with the ability to coach and mentor therapists
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards

• Experience in a similar role in a luxury or 5-star Hotel
• Relevant qualifications for the role
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Relevant qualifications and experience in the UAE

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!