Recovery Support Specialist

POSITION OVERVIEW

The Recovery Support Specialist (RSS) is a behavioral health professional and assists patients with substance use and mental health disorders, working under the direction of the Recovery Support Supervisor and in collaboration with clinical, nursing, and medical staff. This includes, but is not limited to, conducting safety and security checks through patient rounding, assisting patients with daily schedules, leading patients in educational and recreational activities, facilitating psycho educational groups, and accompanying patients to and from examinations and treatments.

The primary role of the RSS is to support the delivery of individual patient care through a focus on safety and engagement.

• Monitors patient activities, provides security checks throughout shift, completes documentation to include, but not limited to, rounds sheets, therapeutic activities notes, and End of Shift reports.
• Records patient behavior.
• Participates in direct patient care including ensuring patient safety and interacting therapeutically.
• Assists in the activities of patients' daily schedule.
• Assists with de‑escalation.
• Performs all aspects of patient belongings processing for new admissions and resulting from visitations, including search and delivery.
• Assists patients with the completion of a Patient Satisfaction Survey and helping to pack belongings in preparation for discharge.
• Monitors Business Center/Workflex for patient compliance with rules and schedules.
• Monitors patient activities at the Wellness Center / Fitness Center.
• Partner with Clinical team to conduct a welcoming New Patient Orientation (if applicable).
• Assists with all aspects of visitation program, including greeting, sign‑in, orientation, search and belongings processing (if applicable).
• Understands the principles of 12‑Step Programs, Dialectical Behavior Therapy (DBT), Medication for Addiction Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process for patients struggling with Substance Use Disorders (SUD) and Mental Health (MH) Disorders.
• Aids and instructs patients in facilitation and presentation of the RCA Clinical Curriculum with corresponding notes in the electronic medical records system.
• May assist in transporting patients and/or patient belongings (as applicable).
• Demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co‑workers, patients, residents, visitors, families, and referral sources.
• Perform any other job‑related duties as assigned.

• High school diploma or equivalent.
• Experience of 1 year working as an RSS, Behavioral Health Technician (BHT), Mental Health Technician (MHT), or direct care worker equivalent in behavioral health and/or substance use disorder treatment is preferred.
• Certification as a BHT, CADC, CRADC, CRS, CPRS, CFRS, or eligible is preferred.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to work in a fast‑paced environment.
• Proficiency with all technology hardware, systems, and tools required to perform duties; training will be provided as needed.
• Familiarity with behavior modification and 12‑step modality.
• Valid driver's license and a safe driving record (as applicable).
• Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; adjusts rapidly to new situations warranting attention and…