Administrative Coordinator

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

At K&I Healthcare Services, our primary goal is to empower individuals, families, and communities to take charge of their mental well-being. K&I Healthcare Services has three Maryland facilities located in Waldorf, Baltimore, and Landover. K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We are a collective of like-minded individuals, who emphasize the importance of the clinician along with the client.

Our team prioritizes our clients. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process.

The Administrative Coordinator is a key figure in client engagement and treatment. This role involves scheduling clients for evaluations, follow-ups, and psychotherapy appointments, while also handling other tasks related to the intake process.

• Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system.
• Communicate with clients regarding insurance benefits and acts as point of contact between patients and the billing team.
• Follow up with clients/ clinicians to prevent lapses in coverage.
• Scheduling new clients for Initial intake.
• Rescheduling active clients as needed.
• Communicate with intake, clinical teams:
• Notify teams of changes in a client’s insurance or eligibility that may impact care delivery
• Maintain documentation of each client’s insurance and benefits status.
• Submit and track required documentation to BCBS, Medicaid and MCOs for service authorizations and eligibility confirmation.
• Monitor redeterminations, insurance expiration dates
• Informing patients or customers of any missed or upcoming payment deadlines
• Response to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
• Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers.
• Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries.
• This position requires you to respond to all calls and written referrals within 24 hours or less.
• Work requires sufficient skills to edit documents, generate reports and logs, and summarize.
• Other duties as assigned

• High School Diploma or GED (required)
• Associate's degree or Bachelor’s degree in Health Administration, Psychology, or related field (Preferred)
• 1-2 years and 2 years of administrative or front office experience in a healthcare, behavioral health, or related setting
• RN or LPN (Preferred)
• Bilingual (Preferred)

• Proficiency in Microsoft Office and EHR systems
• Knowledge of Maryland's mental health system, Medicaid/MCO programs
• Ability to work with a diverse population, including an understanding of serious and persistent mental illness.
• Knowledge of COMAR pertaining to OMHC operations and billing practices
• HIPAA training required within 30 days of hire
• Ability to communicate complex benefits simply and effectively to clients
• Require strong attention to detail and follow through with time sensitive matters
• Respect for and adherence to client confidentiality and HIPAA compliance
• Ability to work well independently and collaboratively
• CPR/First Aid Certification Preferred (or willing to obtain within first 6 months of hire)

• Maintain a clean, safe, and drug-free working environment
• Must pass a criminal background check, drug screening. & TB testing
• Always maintain a professional appearance and demeanor
• Office work includes commuter work, documentation, planning, and team meetings

$22- 24 hourly

• Employment Type:
  
  Full time 40hrs weekly, W-2 Employee
• Weekly
  
  Schedule:
  
  Monday through Friday, 9:00 AM – 6:00 PM (1-hour mandatory lunch break)
• Attendance in team meetings as appropriate

The position requires clear and…