LCSWLCPC Intake Specialist

Overview

K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We incorporate teaching to empower our clients to make the best decisions about their mental and help them feel confident in their care. At K&I Healthcare Services, our clients are more than just a number. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process.

We are looking for a full-time Intake Specialist.

• Schedule new clients for initial evaluations and perform other duties related to the intake process for all 3 offices.
• Respond to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
• Verify insurance coverage, obtain authorizations, and enter all required information into the appropriate electronic system.
• Serve as a point of contact to patients, their families/representatives, outside agencies, and referrers.
• Engage clients in their care; work closely with other offices to coordinate efforts, and ensure timely, quality customer service for all inquiries.
• Respond to all calls and written referrals within 24 hours or less.
• Use analytical skills to edit documents, generate reports and logs, and summarize quality monitors.

• Master's degree with a valid Maryland LCSW/LCPC License.
• Master's degree in Psychology, Social Work or related field and 2 years of directly job‑related experience.
• Must be proficient in the use of a personal computer with Windows software.
• Knowledge of COMAR and CARF standards.
• Knowledge of computer hardware, data software such as an Electronic Health Record, and health insurance authorizations.
• Ability to maintain and protect client confidentiality and privacy.
• Ability to multi‑task in a high‑volume, extremely fast‑paced health care environment; demonstrated willingness to take on varied responsibilities and work as part of a team.
• Excellent interpersonal skills, warmth, patience and appropriate boundaries to communicate effectively with clients, internal staff and outside agencies.
• Excellent written and verbal skills for phone calls, letters, and documentation.
• Must be detail‑oriented with strong organizational and time‑management skills.
• Ability to work with a diverse population, including understanding of serious and persistent mental illness.
• Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail.

• Health, dental, and vision insurance.
• 401(k) with 401(k) matching.
• Paid time off and holidays.
• Professional development credit.