Case Manager; Service Coordinator

Service Coordination, Inc. is looking for Service Coordinators who are passionate about serving the community and advocating for underserved individuals. This role provides competitive pay, extensive benefits, paid training, and the opportunity to make a meaningful impact.

Provide case management services to individuals with intellectual or developmental disabilities. Establish positive working relationships, develop person‑centered plans, and ensure compliance with state mandates. Monitor service quality and collaborate with external stakeholders.

Follow the organization’s mission, core values, policies, and HIPAA confidentiality. Participate in leadership meetings, training, and maintain compliance with federal, state, and local employment laws.

• Advocate for individuals and educate them on self‑determination.
• Collect eligibility information and recommend priority to DDA services.
• Conduct comprehensive assessments and develop person‑centered plans.
• Coordinate resources, provide referrals, and assist with transitions to community settings.
• Monitor and update plans, conduct on‑site visits, and submit required paperwork (e.g., RECON, AIR).
• Maintain HIPAA record confidentiality and use tracking/time‑management tools.

• Build partnerships and collaborate with others.
• Communicate effectively across diverse audiences.
• Deliver customer‑centric solutions and adapt to changing situations.
• Demonstrate trust, integrity, and resourcefulness.
• Plan and prioritize work to meet organizational goals.

• Bachelor’s degree in a human services field; or
• Bachelor’s in a non‑human services field with two years of experience in a human services setting.

• Experience working with people with developmental disabilities.

• Standard office environment with >95% stationary time; occasional light lifting (10‑25 lbs).
• Requires computer use and, occasionally, vehicle operation.

Service Coordination, Inc. is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture, protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process.

To request a reasonable accommodation, contact Kathryn Eckert ert@sc‑inc.org or 410‑218‑5581.

All positions require the completion and passing of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment. SCI does not sponsor for immigration, including for H‑1B, TN, or other non‑immigrant visas for this role.