Duty Manager; Arabic speaker | Waldorf Astoria Dubai Palm Jumeirah

Duty Manager (Arabic speaker) | Waldorf Astoria Dubai Palm Jumeirah

Job Number:

Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai AA01

A Duty Manager (Arabic Speaker) with Waldorf Astoria Hotels and Resorts works closely with guests to greet, converse, and assist with enquiries, especially when VIP guests, long‑stay guests, and others are in the hotel.

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage guests in conversation and provide general assistance
• Manage, record, and resolve all guest complaints promptly and effectively
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long‑stay guests
• Understand all credit procedures and ensure they are applied
• Stay current and up to date with all hotel products, services, policies and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.

• Previous supervisory experience in Front Office within the hotel / leisure / retail sector
• Good knowledge of Health & Safety and security procedures
• Calm, efficient and ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
• Luxury hospitality experience in a similar role preferably Arabic speaker
• A degree or diploma in Hotel Management or equivalent
• An in-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Waldorf Astoria Hotels & Resorts? Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for.

Full-time

Waldorf Astoria Hotels & Resorts

Housing, Transport, Additional benefits as per company policy

Guest Services, Operations, and Front Office