Groups, Conference and Events Assistant Manager; Mandarin Speaker | Waldorf Astoria Dubai Palm

Job Description – Groups, Conference and Events Assistant Manager (Mandarin Speaker)

Waldorf Astoria Dubai Palm Jumeirah – Job Number: HOT0

BZTG

Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, Aa01.

The Groups, Conference & Events Assistant Manager is responsible for overseeing the planning, organization, and execution of all group events, conferences, and meetings at the hotel. This role involves working closely with clients to ensure their events are executed flawlessly while maintaining the hotel's standards of luxury service. Fluency in Mandarin (both written and spoken) is required, and proficiency in other languages will be considered an advantage.

As the Groups, Conferences & Events Assistant Manager, you will manage group accommodations actively converting customer enquiries into confirmed sales. The role involves interacting frequently with customers and guests to learn about their needs and develop relationships that lead to repeat and expanded business.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in managing all aspects of group bookings, conferences, and events, including pre‑event planning, on‑site coordination, and post‑event follow‑up.
• Collaborate with clients to understand their specific event requirements, ensuring their needs are met with the highest standard of service.
• Provide translation or language support as needed during client meetings, site visits, and event coordination to enhance guest experience.
• Communicate effectively with Mandarin‑speaking clients to ensure their specific requirements and preferences are accurately understood and executed.
• Support the development of business opportunities from Mandarin‑speaking markets and contribute to building strong, long‑term client relationships.
• Liaise with internal departments (e.g., catering, audio‑visual, housekeeping) to ensure seamless event execution.
• Build and maintain strong relationships with clients, ensuring their experience is personalized and exceeds expectations.
• Conduct site visits, assist in event proposals, and provide guidance on event planning to clients.
• Respond to client inquiries promptly and professionally, addressing concerns and providing solutions as needed.
• Ensure smooth operation of all events by overseeing logistics, such as room setups, catering, audiovisual arrangements, and other event‑specific requirements.
• Ensure that events are executed on time, within budget, and to the highest standards of quality.
• Oversee the preparation of event spaces, ensuring they are set up according to specifications.
• Assist in preparing event contracts, monitoring event budgets, and ensuring all invoicing and billing is accurate.
• Track revenue and costs associated with group bookings and events, striving to meet or exceed financial goals.
• Assist in managing and mentoring the Events team, providing guidance on event management and customer service.
• Work closely with other departments to ensure all event logistics and requirements are coordinated effectively.
• Assist the sales team in promoting the hotel’s event and conference facilities to potential clients.
• Stay informed about industry trends and competitor offerings to provide insights for improvement and innovation in event services.
• Ensure compliance with the hotel's standards, policies, and procedures.
• Conduct post‑event evaluations to identify areas for improvement and ensure client satisfaction.

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Previous experience in event planning or management, preferably in a luxury hotel or similar environment.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and work well under pressure.
• Proficiency in Microsoft Office Suite and event management software.
• Strong problem‑solving skills and the ability to think on your feet.
• Knowledge of luxury service standards and a passion for delivering exceptional experiences.
• This position requires flexibility, including working evenings,…