Restaurant Manager; Pre - Waldorf Astoria

Job Description - Restaurant Manager (Pre Opening) - Waldorf Astoria ()

Restaurant Manager (Pre Opening) - Waldorf Astoria

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others.

In a quest to thank the impact of global travel on the world, you may be the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Are you a hospitality leader with a passion for delivering exceptional dining experiences and inspiring teams to achieve service excellence? Join our prestigious 5‑star luxury hotel, where elegance, innovation, and attention to detail define every guest interaction. As Restaurant Manager, you will oversee daily operations, ensuring flawless service, refined presentation, and seamless coordination across the restaurant. This is an opportunity to lead a dynamic team, elevate our dining standards, and create memorable moments that embody the artistry and prestige of world‑class hospitality.

As the Restaurant Manager, you will be responsible for performing the following tasks to the highest standards:

• Oversee daily restaurant operations, ensuring strict adherence to hotel policies and Forbes standards.
• Conduct pre‑service inspections to verify setup, cleanliness, stocked side stations, and equipment readiness.
• Ensure proper lighting, ambiance, and sound systems to create a luxurious dining atmosphere.
• Manage the sequence of service, coordinating seamlessly between kitchen, bar, and front‑of‑house teams.
• Monitor beverage preparation, pouring standards, and presentation for consistency and quality.
• Lead pre‑shift briefings covering VIP guests, occupancy forecasts, special requests, and service strategies.
• Oversee reservations, ensuring accurate documentation, guest communication, and smooth seating.
• Enforce timely food and beverage delivery, maintaining efficiency and luxury standards.
• Supervise event setups, promotions, and exclusive dining experiences.
• Handle guest complaints promptly and professionally, ensuring recovery exceeds expectations.
• Enforce beverage control policies, inventory tracking, and compliance with liquor laws.
• Maintain a strong floor presence, engaging guests with personalized service and feedback collection.
• Review and update SOPs to maintain operational efficiency.
• Ensure compliance with HACCP, safety, and hygiene standards.

• Foster a positive, motivated, and team‑oriented environment that encourages creativity and innovation.
• Lead by example, setting high standards for professionalism, empathy, and guest‑centric service.
• Supervise grooming, punctuality, and presentation to ensure brand consistency.
• Recruit, train, and develop a high‑performing team aligned with Waldorf Astoria luxury standards.
• Implement structured training programs, including knowledge assessments and continuous learning.
• Recognize and reward outstanding performance to motivate excellence in service and sales.

• Maintain and update guest profiles, tracking preferences, occasions, and dining habits.
• Ensure accurate documentation of operations, including logbooks, shift reports, and audits.
• Assist in strategic planning, operational improvements, and policy updates.
• Conduct product knowledge tests and service standard assessments.
• Respond to Trip Advisor and Google reviews promptly and professionally.
• Regularly update SOPs and training manuals to reflect best practices.
• Manage staff scheduling and roster planning based on business demands.
• Support financial objectives, ensuring revenue targets and cost efficiencies.
• Monitor and…