Director of Banquet; Pre - Waldorf Astoria

Job Description - Director of Banquet (Pre Opening) - Waldorf Astoria (HOT0C5GB
)

HOT0C5GB

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

• Ensure all banquet setups (buffets, meetings, coffee breaks, receptions, etc.) are flawlessly aligned and executed in accordance with BEO specifications.
• Confirm event spaces are immaculate and fully prepared at least one hour prior to start time.
• Maintain a strong floor presence to oversee operations, address guest concerns, and guarantee seamless service delivery.
• Uphold service excellence by enforcing SOPs and sequences of service tailored to each event type.
• Partner with the banquet team on setup, breakdown, and maintaining pristine operational areas.
• Conduct thorough pre-function checks to validate room layouts, AV, lighting, and décor against client expectations.
• Collaborate with Culinary and Stewarding to ensure timely, coordinated food and beverage service.
• Lead, train, and mentor the banquet team, fostering a culture of precision, efficiency, and service excellence.
• Delegate responsibilities effectively to ensure consistency and smooth event execution.
• Conduct daily pre-shift briefings to communicate event details, special requests, and service standards.
• Ensure banquet checklists are diligently completed and signed off by the Banquet-in-Charge.

• Cultivate a positive, inclusive, and high-performance work environment that promotes teamwork and accountability.
• Maintain respectful, supportive relationships across the team, encouraging collaboration and mutual trust.
• Uphold impeccable grooming, uniform presentation, and professional conduct standards.
• Champion workplace ethics, ensuring a harassment‑free and violence‑free environment.
• Recognize outstanding performance and drive continuous improvement initiatives.

• Conduct monthly inventory of linens, glassware, cutlery, and banquet equipment to minimize losses and optimize stock.
• Enforce SOPs for asset management, ensuring timely cleaning, replenishment, and readiness.
• Report maintenance issues promptly to avoid operational disruptions.
• Collaborate with Accounts and Purchasing to manage inventories, analyze usage, and optimize stock levels.
• Ensure accurate recording of all F&B sales in the POS system.
• Prepare weekly function forecasts, detailing staffing, equipment, and resource requirements.
• Monitor and control banquet expenses, including labor costs, ensuring optimal resource allocation.
• Minimize waste and breakage through training and adherence to SOPs.
• Assist in forecasting departmental expenses and implementing cost‑control measures.
• Ensure strict compliance with cash handling procedures and accountability standards.

• Build strong client relationships, driving repeat business through exceptional service delivery.
• Handle guest requests with professionalism, ensuring satisfaction aligned with luxury standards.
• Convert potential leads into confirmed events, supporting revenue growth.
• Continuously monitor and elevate guest service standards.
• Address guest feedback in real time, documenting for future refinement.
• Ensure timely completion of Post‑Event Logs to capture insights for improvement.
• Support team welfare and development through training, mentorship, and well‑being initiatives.
• Promote punctuality and consistent attendance across all team activities.

• Ensure full compliance with Waldorf Astoria Brand Service Standards, consistently delivering a luxury banquet experience.
• Represent WA Kuala Lumpur with professionalism, fostering strong internal and external stakeholder relationships.
• Coordinate with Sales, Culinary, and Stewarding to align service delivery with guest expectations.
• Lead departmental meetings and briefings to ensure clear communication.
• Exemplify high standards of grooming, hygiene, and professional demeanor.
• Demonstrate ethical management behavior, embodying Hilton values at all times.
• Undertake additional duties as required to support banquet operations and departmental success.

• 3–5 years of banquet operations experience in a luxury hotel, with…