General Manager - Grand Wailea, Waldorf Astoria Resort

Job Description - General Manager - Grand Wailea, A Waldorf Astoria Resort ()

Job Description

Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753

Grand Wailea, A Waldorf Astoria Resort, is seeking a hands‑on General Manager to lead one of Maui’s most iconic luxury resorts. This role oversees all operations, drives revenue, develops high‑performing teams, and ensures an exceptional guest experience. The ideal leader thrives in a complex, high‑volume environment, managing multiple revenue centers while collaborating closely with an active ownership group. This is a unique opportunity to shape the future of a world‑class resort and make a lasting impact on its team, guests, and the Maui community.

Nestled on the sun‑kissed shores of Wailea, Maui, Grand Wailea, A Waldorf Astoria Resort offers an unparalleled luxury beachfront experience. This expansive resort blends Hawaiian culture, lush landscapes, and world‑class amenities to create a destination that delights every guest. From spacious guest rooms and suites with stunning ocean or tropical views to the award‑winning Kilolani Spa, Grand Wailea is designed for both relaxation and adventure.

Guests can enjoy one of Maui’s most elaborate pool complexes, exceptional dining including Nobu and Humuhumunukunukuāpuaʻa, and a variety of activities for families and couples alike. With dedicated concierge services, vibrant wellness offerings, and immersive cultural experiences, the resort embodies the perfect balance of escapism and elegance. Whether visiting for a romantic getaway, family vacation, or special event, Grand Wailea offers a memorable Maui experience that celebrates the island’s natural beauty and rich heritage.

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A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel‑wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Minimum of 3 years of experience as a Hotel General Manager in a full‑service hotel with annual revenues of at least $75M.

Proven ability to lead, develop, and retain high‑performing teams, creating operational stability and strong employee engagement.

Experience operating complex, high‑volume (“big box”) hotel environments with multiple revenue streams; luxury experience is a plus but not required.

Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.

Hands‑on leadership style with experience managing lean teams; highly visible and…