Spa Operations Manager - Grand Wailea, Waldorf Astoria Resort

Spa Operations Manager

Grand Wailea, A Waldorf Astoria Resort –

Work Location:

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea, 96753.

We are seeking a Spa Operations Manager to join our team at Grand Wailea, a 4‑Star resort on Maui. The manager will oversee all spa‑related operations, including spa, fitness center, and salon, ensuring exceptional guest service and financial performance.

• Manage and administer all spa operations, including guest service, product quality, merchandising, marketing/revenue generation, inventory management, and cost controls.
• Develop and implement spa menus and marketing strategies.
• Ensure cleanliness and equipment functionality of spa facilities.
• Monitor service and satisfaction trends, evaluate issues, and implement improvements.
• Supervise, schedule, coach, and evaluate spa team members; provide professional development and recognition.
• Recruit, interview, and train new team members.
• Lead and participate in team meetings.

• Minimum 3 years of experience in luxury hospitality or a large spa environment.
• Strong knowledge of spa services and treatments.
• Demonstrated initiative and ability to drive improvement.
• Excellent communication, leadership, and problem‑solving skills.
• Education in hospitality or a related field preferred.

The salary range is  75,000 -  85,000, based on experience and location.