Concierge; Part-Time - Grand Wailea, Waldorf Astoria Resort

Job Description - Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (HOT0C6DB
)

This beautiful Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge to join the Front Office Team!

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea 96753

Located on 40 acres of lush tropical gardens, this Forbes 4‑Star, AAA 4‑Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in‑room dining.

• Classification: Part‑Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.
• Pay Rate: The hourly rate is $27.25 per hour and is based on applicable and specialized experience and location.

As a Concierge, you will be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
• Process and deliver messages for guests.
• Retrieve mail, small packages and facsimiles for guests as requested.
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests.
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Register VIP guests, as needed.
• Promote Company marketing programs and distribute printed materials, as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Part‑time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office