Bellman | Waldorf Astoria Dubai Palm Jumeirah

Job Description - Bellman | Waldorf Astoria Dubai Palm Jumeirah (HOT0C6OX
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Job Description

Job Number: HOT0C6OX

Work Location:

Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, AA01

A Bellman with Waldorf Astoria Hotels and Resorts serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity. The overarching goal is to provide attentive, personalized service that enhances the overall guest experience and reflects the hotel's commitment to excellence.

• Serve as a key point of contact for guests and efficiently respond to guest enquiries
• Welcome guests as they arrive at the hotel, assist them with luggage, and provide a warm and friendly first impression
• Process and deliver messages for guests
• Transport guests' luggage to their rooms upon check-in and assist with luggage retrieval upon check-out
• Receive and deliver packages, mail, and other deliveries to guests' rooms or hold them at the front desk for guest pickup
• Stay current and up to date with all hotel services, daily VIP requests and special events
• Keep the bell desk area organized and well‑stocked with luggage carts, umbrellas, and other necessary equipment
• Provide information about hotel amenities, services, and local attractions; assist guests with inquiries, requests, and special arrangements such as transportation, restaurant reservations, and tour bookings
• Maintain a clean, healthy, and safe working area
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property‑management systems

• Previous experience in a luxury hotel, five‑star hotel, or high‑end hospitality environment is preferred
• Genuine passion for delivering warm, personalized, and anticipatory guest service
• Strong knowledge of front‑of‑house operations, including luggage handling, guest assistance, and bell desk procedures
• Excellent interpersonal and communication skills, able to interact confidently and courteously with guests from diverse cultural backgrounds
• Professional appearance and demeanor, reflecting the standards of a luxury brand
• Strong attention to detail and commitment to maintaining exceptional service standards at all times
• Ability to remain calm, courteous, and efficient in a fast‑paced, guest‑facing environment
• Physically fit and able to handle luggage safely while adhering to health and safety guidelines
• Strong organizational skills, able to manage multiple guest requests simultaneously
• Basic knowledge of hotel facilities, services, and local attractions, with a willingness to continuously learn and stay informed
• Ability to work collaboratively as part of a team and support other departments as required
• Flexibility to work various shifts, including weekends, evenings, and public holidays

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences around the world every day.

And, our amazing Team Members are at the heart of it all.

Full‑time

Brand:
Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office