Restaurant Reservation Supervisor; Pre - Waldorf Astoria

Job Description

Restaurant Reservation Supervisor (Pre Opening) - Waldorf Astoria ()

Waldorf Astoria Kuala Lumpur, 73, Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others.

Are you a hospitality professional with a talent for organization, guest engagement, and team leadership? Join our prestigious 5‑star luxury hotel as Restaurant Reservation Supervisor
, where precision and elegance define every interaction. In this role, you will oversee and inspire a team of reservation agents, ensuring seamless coordination of bookings, personalized guest communication, and flawless reservation management. This is an opportunity to lead with excellence, elevate service standards, and contribute to creating memorable dining experiences that reflect the artistry of world‑class hospitality.

As the Restaurant Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Adhere to hotel procedures, policies, and service techniques at all times.
• Provide courteous, professional, and friendly service to guests and colleagues.
• Maintain thorough knowledge of all restaurants to ensure effective salesmanship.
• Recommend menu items and beverages to enhance guest experience and drive revenue.
• Coordinate seamlessly between the kitchen, restaurant, and reservations team.
• Process all reservation requests, changes, and cancellations received via phone, email, or other channels.
• Clearly explain guarantees, special rates, and cancellation policies to guests.
• Document and accommodate special requests, ensuring personalized service.
• Apply sales techniques to maximize revenue opportunities.
• Communicate details of designated VIP reservations to relevant departments.
• Input and access data accurately in the reservation system.
• Resolve challenges in accommodating requests by liaising with appropriate individuals or departments.
• Set up billing accounts in accordance with accounting policies.

• Lead and supervise a team of reservation agents, ensuring accuracy and efficiency in daily tasks.
• Conduct regular briefings to align priorities, share updates, and reinforce service standards.
• Provide coaching, training, and performance feedback to team members.
• Monitor workload distribution and ensure balanced responsibilities.
• Act as the first point of escalation for team concerns, resolving issues promptly.

• Attend all training courses organized by the hotel.
• Maintain thorough knowledge of service procedures and standards.
• Work efficiently during peak hours while maintaining composure.
• Demonstrate flexibility with shift schedules, weekends, and holidays.
• Promote teamwork and collaboration across the department.

• Strong communication skills in English, both written and verbal.
• Professional grooming and presentation in line with luxury hospitality standards.
• Computer literacy is essential, with proficiency in Microsoft Office Suite, Canva, Adobe InDesign, and Adobe Illustrator for reporting, presentations, and collateral.
• Familiarity with hotel systems (e.g., FCS, POS, reservation platforms) is an advantage.

A Restaurant Reservation Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3 years in a similar role within a well‑established hotel.
• Strong multitasking, record‑keeping, and attention to detail.
• Proficiency in Microsoft Office Suite; familiarity with hotel systems (FCS, POS) is an advantage.
• Excellent…