Guest Service Agent - Grand Wailea, Waldorf Astoria Resort

Job Description - Guest Service Agent - Grand Wailea, A Waldorf Astoria Resort (HOT0C793)

Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Service Agent to join the team!

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

Classification:Part-Time

Shift: Various – must be available to work weekdays, weekends, and holidays. Relief Overnight as needed.

Pay Rate: The pay rate for this role is $29.51 and is based on applicable and specialized experience and location.

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer Focus

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon the classification and union status of the position.

Part-time