Restaurant General Manager, Humuhumunukunukuāpuaʻa - Grand Wailea, Waldorf Astoria Resort

Job Description

HOT0C7EE

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea, 96753

We are looking for a Restaurant General Manager to join the Food & Beverage team at the Waldorf Astoria Resort in Maui, Grand Wailea. The resort is a Forbes 4-Star, AAA 4-Diamond property with 780 rooms, 100,000 square feet of banquet space, and seven food and beverage outlets, including three restaurants and three bars.

In this role you will manage day‑to‑day operations of Humuhumunukunukuāpuaʻa, oversee a team of 30‑40 front‑of‑house staff, and report directly to the Director of Food & Beverage.

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: $90,000 annually, based on experience and location.

What will you be doing?

• Plan and direct all aspects of restaurant operations, including guest service standards, product quality, cost control, marketing initiatives, budgeting, department management, policy implementation, and meeting facilitation.
• Monitor and develop team member performance; provide supervision, professional development, evaluations, and recognition.
• Create and maintain a customer database and partner with Sales and Marketing on marketing strategy.
• Maximize efficiency through technology systems such as Open Table.
• Monitor service and satisfaction trends, evaluate issues, and implement improvements.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
• Initiate and implement up‑selling techniques to promote restaurant offerings and overall revenue.
• Recruit, interview, and train team members.

What are we looking for?

Qualifications:

• At least 2–3 years of restaurant management experience in an upscale dining environment.
• Experience managing high‑volume operations and unionized work environments is preferred.
• Strong leadership, training, and development skills.
• Experience with financial performance, social media reputation, local market capture, and employee relations.

Values:

• Hospitality – deliver exceptional guest experiences.
• Integrity – do the right thing.
• Leadership – lead in industry and community.
• Teamwork – team players in everything.
• Ownership – own actions and decisions.
• Urgency – operate with sense of urgency and discipline.

Key attributes:

• Quality.
• Productivity.
• Customer focus.

Benefits – A comprehensive benefits package for eligible team members includes:

• Daily Pay for immediate access to earned wages.
• Medical insurance coverage.
• Mental health resources.
• Best‑in‑Class paid time off.
• Travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program.
• Debt‑free education access.
• Career growth and development.
• Team member resource groups.
• Recognition and rewards programs.