Regional Service Manager

Overview

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

What Highmark can do for you:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays

Why we need you: The Area Service Manager oversees the maintenance of residential properties within a specified region or territory. This position is responsible for the effective daily leadership of his/her staff, managing the maintenance and capital programs to the highest level of quality work and customer service as well as the administration of the maintenance department in alignment with the management team, the company’s platform, and client expectations.

This position is responsible to plan, implement, coordinate, and supervise all mechanical operations, maintenance, communications, energy management, and manpower development programs for assigned properties. The Area Service Manager may be required to perform limited hands‑on operational duties and in addition to administrative duties.

What your day to day might look like:

• Supervise all maintenance staff including hiring, training, personnel development, etc.
• Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
• Participate and coordinate annual scheduling and execution of the safety and compliance training.
• Manage operational accounts for building, including variance reporting, as required and assist in development of operating and capital budgets
• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub‑metering, budgeting, variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in maintenance/engineering issues as required
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi‑annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
• Develop and maintain effective building‑specific maintenance and safety procedure manuals.
• Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as‑built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
• Formulate and conduct building‑related systems and equipment training.
• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
• Maintain ongoing communication with tenants, clients, property management, and vendors
• Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
• May assist in solicitation and acquisition of new management contracts
• Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns
• Implement and administer inventory control programs,…