Service Manager
Listed on 2025-12-23
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Management
Operations Manager, Business Management
Join to apply for the Service Manager role at Service Pros Installation Group, INC.
About UsService Pros Installation Group is a family‑owned business headquartered in Charlotte, NC, committed to positively impacting those we serve and putting the needs of our coworkers and customers ahead of our own. We work as an exclusive flooring installation provider for Lowe’s Home Improvement and have workrooms across the Southeast, Northeast, and Midwest.
Our MissionWe provide exceptional customer experiences through our passion for serving others.
Our VisionWe strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values- Stewardship
- People
- Integrity
- Growth
The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in‑house team and delivering customer satisfaction while managing and nurturing relationships with Lowe’s.
Key Responsibilities- Oversee day‑to‑day functions of the Installation Coordinator Team.
- Provide in‑store (Lowe’s) support, engagement, and focus on sales and education.
- Engage in the Lowe’s Executive/VIP Program.
- Ensure high‑quality installations that exceed customer expectations.
- Maintain excellent customer satisfaction scores.
- Manage warehouse functions, inventory, staging, and cleanliness.
- Manage relationships, negotiate pricing, and authorize payments for services.
- Analyze job profit margins and make informed decisions.
- Resolve escalated customer issues and conduct site visits when necessary.
- Provide guidance to installers and customers on installation and products.
- High school diploma or equivalent (GED).
- 1‑2 years of customer service management experience.
- 3 or more years of flooring experience preferred.
- Ability to collaborate in a team.
- Strong problem‑solving abilities.
- Commitment to ethical conduct and professionalism.
- Sit for extended periods.
- Reach, bend, kneel, and handle materials.
- Lift and carry up to 75 lbs.
- Operate a forklift and handle materials.
- Specific vision abilities required.
- Mostly quiet, indoor office space.
- Occasional time in non‑climate‑controlled areas.
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