Personal Banker - Waldwick, NJ

Job Overview

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the U.S.

As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office. The role includes developing new business by educating clients and exemplifying Valley’s quality service standards. Services include a variety of banking solutions, routine transactions, and support for the Market Manager in achieving quality service and compliance.

40 hours, including Saturdays.

Responsibilities include, but are not limited to:

• Provide exceptional customer service in accordance with Valley’s mission statement.
• Educate and demonstrate bank products and services; cross‑sell when appropriate.
• Project a confident and professional demeanor to establish trust and understand customer needs.
• Meet with customers to analyze financial needs, maximize sales opportunities, open new accounts (checking, savings, CD, IRA), and discuss or sell loan products.
• Meet customer expectations, achieve service quality standards, and participate in sales referral processes.
• Perform all required customer transactions efficiently, maintain and balance a cash box, and operate teller scanning, cash recycling, cash dispensing, and coin machines.
• Act as Vault Teller, ensuring adequate branch cash and coordinating currency transfer.
• Assist with community events and participate in CRA initiatives.
• Report significant matters and maintain knowledge of compliance, regulatory requirements, and the Bank’s Code of Conduct.

• Excellent verbal and written communication.
• Exceptional customer service, attentiveness, diplomacy.
• Strong analytical, problem‑solving, decision‑making skills.
• Sound judgment in transaction decisions balancing customer satisfaction and risk.
• Interpret written, oral, or diagrammatic instructions.
• Deep understanding of Retail Banking and proficiency in engaging customers on products.
• Detail‑oriented, organized, highly accurate.
• Manage multiple projects simultaneously.
• Proficient computer skills.

• High School diploma or GED and at least 1 year of business services experience in branch banking or completion of a Valley Retail training program.
• Associate or Bachelor’s degree in accounting, business, finance, economics, or related field is preferred.

• FIS/IBS (Integrated Banking Solutions).

Full-time

Non‑exempt

67 Franklin Turnpike, Waldwick, New Jersey 07463, United States

We provide a comprehensive and competitive total rewards package, including base salary determined by role, experience, skill set, and geographic location. Eligible positions may also receive commission‑based or discretionary incentive compensation, which may be awarded as cash or forfeitable equity.

Benefits include health care and insurance plans, retirement savings options, tuition and adoption reimbursement, paid time off, mental health support, and other valuable programs. Detailed compensation and benefits will be discussed during the hiring process.

Pay Range: $17.31 – $28.85 per hour. The actual rate will depend on qualifications and experience.

In compliance with U.S. Fair Compensation reporting requirements, this position lists its salary range to support equitable pay practices.