Front Desk Agent

Front Desk Agent at Lodgco Hospitality

Base pay range: $15.00/hr - $15.00/hr

Join Our Team Today!

The Fairfield Inn & Suites - Grand Rapids North is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

• Perform guest registrations (check‑ins & check‑outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Know Brand’s operating systems and customer loyalty programs.
• Be familiar with guest rooms, locations, amenities, features, and all other services offered.
• Know room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guests and handle late charges accordingly.
• Know cash handling and bank procedures to check out all guests.
• Bank out at end of shift by following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Know local city attractions.
• Utilize spare time for cleaning (front desk, back office, common areas) and maintaining sidewalks and front entry.
• Know all emergency procedures and the proper actions to take.
• Operate safe deposit boxes.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Excellent communication, both verbal and written.
• Strong computer skills and phone etiquette.
• Must be able to multi‑task.
• Flexibility with schedule.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Hotel or customer service experience is preferred.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required. Valid driver’s license with a safe driving record may be required.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

• Career development & training.
• Paid time off.
• Travel and hotel discounts.
• 401(k) with company match.
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel, including nights and weekends.

WHO WE ARE

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.

Join us in elevating hotel operations and maximizing profitability.

To learn more about our growing company, please visit

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.

Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

• Entry level

• Part‑time

• Management and Manufacturing

• Hospitality