Supervisor, Manufacturing Quality Assurance

We’re a dedicated team that is connected by a purpose to improve patient lives that has been the center of our company for more than a century. Our story began when Herman O. West supplied penicillin in mass quantities to the U.S. Government during World War II. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry is just beginning.

A name started our story. How will yours help write the future?

As the Supervisor, Manufacturing Quality Assurance, you will monitor and control the daily activities of quality inspection, testing, documentation review, and calibration in support of Operations and product release.

• Provides direct supervision, resolves personnel issues, conducts performance evaluations and performs supervisory discipline as necessary.
• Exhibits a strong “quality first” mentality and ensures that product and process quality are held to the highest standard.
• Ensures compliance with quality system documents, cGMPs, ISO standards and FDA regulations.
• Schedules and prioritizes quality inspection, testing, documentation review, and calibration to support Operations and release of product.
• Identifies and develops opportunities to improve existing processes and procedures.
• Supports quality assurance improvement activities by evaluating products, processes or materials in order to develop control or improvement strategies intended to improve the customer’s experience.
• Works with technical staff in performing root cause failure analysis and implementing corrective and preventive actions to eliminate recurrence.
• Assists in and manages the verbal communications and visual checks of work activity to ensure quality requirements are met; ensures proper corrective actions, discrepancy reports and follow‑up activities are accomplished; advises on equipment condition, test method, etc. to aid in the course of action when components do not meet specifications; is responsible for quality inspection and verification.
• Reviews documentation and records for accuracy; determines if product is impacted, can be released, or if a Non‑Conformance Report is required.
• Assists in developing documentation and procedures during the qualification of new equipment/inspection methods.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.

• Associate’s Degree in Technical or Engineering (Education or Equivalent Experience).

• 5–8 years of experience in the manufacturing industry.
• 3+ years of Quality supervisory experience in the manufacturing industry.

• Medical Device experience preferred.
• Metrology Equipment experience.
• Awareness of all relevant SOPs as per company policy related to this position.
• Support and contribute in Lean Sigma programs and activities towards delivery of set targets.
• Compliance with the company’s safety policy at all times.
• Compliance with the company’s quality policy at all times.

Must be able to travel up to a minimal amount of time.

Must be able to work assigned shift(s) with overtime as required to complete assignments if necessary. Sitting and/or standing for extended periods may occur as well as travel to and from offices and building sites. If necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet.

The ability to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions is required.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre‑employment drug screening.