DSHS ESA Enforcement Technician

DSHS ESA Support Enforcement Technician

Join to apply for the DSHS ESA Support Enforcement Technician role at the State of Washington
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We’re looking for two Support Enforcement Technicians to join our Virtual Legal office Support Team. Positions are full‑time permanent or full‑time non‑permanent for approximately 12 months. Opportunities are available in Everett, Tacoma, Olympia, Vancouver, Kennewick, Spokane, Wenatchee, and Yakima DCS offices.

• Process Housing Authority requests and compile, redact and hand work orders to Claims Officers.
• Process incoming OAH documents, make hearing reminder calls, and coordinate communications with Claims Officers, OAH staff, VLO staff, and clients.
• Enter and maintain case data in the Support Enforcement Management System (SEMS) and categorize & image case file documentation.
• Follow established procedures to refer customers to internal or external contacts.
• Research, verify and enter data into DCS computer systems; meet production goals; and support outside vendors.
• Operate imaging equipment, process payments and incoming mail with accurate handling.

• Consistent attendance, reliability and punctuality.
• Strong teamwork skills and ability to work independently.
• Maintains confidentiality and professionalism.
• Can manage multiple priorities in a fast‑paced environment.
• Understanding and ability to communicate child‑support statutes, regulations and programs.
• Excellent customer service skills for a diverse audience.
• Proficient in Microsoft Windows and data‑entry keyboarding.
• Minimum two years of college‑level coursework OR equivalent experience.

• Valid driver’s license for state business travel; liability insurance for private vehicle travel.
• Background check may be conducted before hiring.

Please submit a résumé, cover letter and at least three professional references with current contact information. Reference: 08916. For questions contact Morgan Daggi .

Washington State Department of Social and Health Services is an equal‑opportunity employer. We do not discriminate on the basis of age, sex, sexual orientation, gender identity, marital status, race, religion, national origin, or disability. We provide reasonable accommodations and use E‑Verify.

Washington State offers a competitive benefits package including medical, dental, vision, life, long‑term disability, flexible spending accounts, and retirement plans under the Washington Public Employees’ Retirement System. Employees also have access to the Employee Assistance Program, Public Service Loan Forgiveness, paid holidays, sick leave, vacation, and bereavement leave. For a full list of benefits, view the public employee benefits board or contact a recruiter.

Employees driving on state business must have a valid license; those using a private vehicle must have liability insurance. Eligible employees may receive an Orca Card for transportation.

Which of the following best describes your qualifications for this position?

• I have completed at least two years of college‑level coursework.
• I have at least two years of customer‑service related experience in a related field.
• I have an equivalent combination of education and related experience totaling two years.
• None of the above.

What opportunities are you interested in applying for?

• Permanent
• Non‑Permanent
• Both
• Required Question