DSHS ESA Customer Service Specialist

DSHS ESA Customer Service Specialist 2

We are currently seeking a Customer Service Specialist 2 to join our Economic Services Department team here at the Department of Social and Health Services (DSHS) located in our Alderwood Community Services Office in Lynnwood, WA.

In this position, you will serve customers independently, research & resolve customer complaints in person, by telephone, or electronically and utilize agency programs and resources to aid in delivering accurate information, while maintaining the appropriate level of confidentiality. Issue negotiables to clients and explain related policies and procedures.

This opportunity is in person, in the office 5 days a week Monday through Friday from 8 am - 5 pm.

• Greet and assist customers while providing program information.
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
• Provide general program information to customers.
• Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including those who are teleworking.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.

OR

One year of experience as a Customer Service Specialist 1.

OR

Equivalent education/experience.

Please reach out to the recruiter, Saleen Hernandez nandez.gov and reference job number 09180.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

Washington State offers one of the most competitive benefits packages in the nation. Choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Employees and their families are covered by medical (including vision), dental and basic life insurance. The Washington Public Employees' Retirement System (PERS) provides retirement benefits. Additional benefits include auto, boat, home and renter insurance, a wellness program, and participation in the Deferred Compensation Program (DCP).