DSHS ESA Public Benefits Specialist

DSHS ESA Public Benefits Specialist 1-3 – State of Washington

Apply to join our Economic Services Administration Community Service Division. This entry‑level role will be based in our Pierce South Community Services Office (CSO) in Tacoma, WA. The position offers full‑time hours, training, and a pathway to a rewarding public service career.

As a Public Benefits Specialist, you will help individuals apply for public assistance, conduct eligibility interviews, gather required documentation, and process applications using state and federal software.

• Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
• Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
• Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L

• Use internal software to process applications for eligibility of financial assistance, child care, SNAP, and Medicaid.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verifications for each program.
• Process all applications and case actions in accordance with federal and state requirements.
• Explain program requirements, procedures, and verify needs to clients.

A career in public service is challenging and rewarding. You will work with clients from diverse backgrounds, many speaking multiple languages, and you will receive classroom training and ongoing support.

• Four years in a customer service role with public contact or staff support in financial eligibility determination; college education may substitute experience.
• OR one year of equivalent experience conducting financial eligibility determination for public assistance programs.

• Thrives in a standardized work setting.
• Able to learn and utilize various computer programs.
• Effective communication with diverse or difficult clients, including calming, working with communication challenges, and discussing confidential options.
• Analytical skills for complex technical regulations.
• Refrains from personal bias when determining eligibility.
• Prioritizes multiple tasks in a busy office.

Contact saleen.hernandez.gov or call Talent Acquisition 360‑725‑5810 and reference project number 08811.

Background check, including criminal record, will be conducted prior to appointment.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on any basis. Persons requiring accommodation may contact the Recruiter at (360) 725‑5810.

Washington State offers a competitive benefits package including health, vision, dental, life insurance, flexible spending accounts, retirement plans, paid leave, and training opportunities. For details, see the Public Employee Benefits Board website.

Entry Level

Full‑time

Human Resources

Government Administration