Medical Receptionist

Medical Receptionist – Family Medical Center

Location:

Walla Walla, WA

Job

Full-time, Non‑exempt. Relocation not offered.

• $18.17–$22.26 DOE, with potential for higher compensation for highly experienced candidates
• 100% employer‑paid health insurance covering medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing and 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and additional benefits

• Answer the phone, transfer calls, and take messages as needed.
• Greet patients, maintain patient and visitor logs, and notify the appropriate person of patient arrivals; provide translation services as required.
• Ensure accurate and complete data/forms for all patients; create and maintain patient charts, register new patients, and update patient data in the computer system.
• Schedule patient appointments according to guidelines, appointment type, and required time; notify providers of no‑shows and cancellations, and adjust the schedule as needed.
• Verify patients’ insurance eligibility, obtain and file insurance documentation, and assist patients with insurance questions.
• Review and respond to patient inquiries in person, by phone, and via patient portal systems.
• Perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end‑of‑day reports.
• Review cash‑box receipts and reconcile the cash box daily.

• High School Diploma or General Education Diploma (GED).
• One year’s experience as a receptionist in a clinic preferred.
• Preferred bilingual proficiency (English/Spanish) at level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, even with frequent interruptions.
• Professional interaction with patients, providers, and staff.
• Outstanding customer‑service skills.
• Basic knowledge of medical terminology desired.
• Basic knowledge of health‑care billing and insurance desired.
• Basic proficiency with Microsoft Outlook, Word, and Excel.

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well‑being.”

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.