DSHS HCLA Roads to Community Living Case Resource Manager

DSHS HCLA Roads to Community Living Case Resource Manager

State of Washington – Vancouver, WA (hybrid work model). The Home & Community Living Administration (HCLA) seeks a Case Resource Manager to provide specialized case management and resource assistance for individuals with developmental disabilities and their families.

• Identify client support needs and authorize service payments.
• Schedule and conduct home visits, reviewing living arrangements.
• Facilitate goal-planning discussions with clients and families.
• Complete and revise assessments and service plans in CARE.
• Determine financial and functional eligibility for programs.
• Obtain written approvals and complete authorizations in Provider One.
• Monitor client progress and update plans.
• Request Waiver Enrollment, Exceptions, and Prior Approvals.
• Coordinate interpretation services when needed.
• Make referrals to appropriate agencies during crises.
• Maintain complete case files.
• Represent HCLA at meetings and provide transition supports.

• Professional, clear, grammatically correct correspondence.
• Organized work environment and prioritization skills.
• Basic computer skills: email, word processing, spreadsheets, CARE system.
• Capacity to safeguard confidential client information.
• Cultural sensitivity and collaboration skills.
• Ability to work independently and in a fast‑paced environment.
• Experience determining eligibility for services (interviews, rule interpretation).
• Knowledge of RCWs, WACs, policies related to Developmental Disabilities Administration.
• Certified interpreter status increases pay by 5% (not required).

Either a Bachelor's degree in social sciences, social services, human services, or allied field with either:

• 2 years experience providing services to individuals with intellectual or developmental disabilities; or
• 6 years experience; or
• 12 months completed as a Case Resource Manager Trainee; or
• Equivalent experience or education.

• Updated résumé.
• Three professional references with contact information.
• Cover letter explaining interest and matching qualifications.
• Transcripts (upon request).

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender, marital status, race, creed, color, national origin, religion, political affiliation, military status, veteran status, disability, or the use of a service animal by a person with a disability. Persons requiring accommodation in the application process may contact the recruiter at .

Washington State offers a competitive benefits package including health, dental, vision, retirement, paid leave, and professional development opportunities.