Guest Service Representative​/Front Desk Clerk

Overview

Courtyard by Marriott managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging.

We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!

Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

• Handle guest reservations requests, answer telephones and respond appropriately to guest requests, compliments or complaints and take action as necessary.
• Assist with check-in and check-out procedures and coordinate hotel services to ensure guest satisfaction and revenue optimization.
• Handle cash, make change, and balance an assigned house bank.

• High school diploma or equivalent GED; prior hotel and hospitality experience preferred.
• Demonstrate excellent organizational, communication, and problem-solving skills.

• Advancement
  :
  We are passionate about our people and offer opportunities to work your way up the ladder.
• Teamwork
  :
  Be part of an empowered team and be inspired to be your best each day.

If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.

• Work-Life Balance - We are committed to ensuring team members experience the reward of hospitality while maintaining a lifestyle that suits them.
• Paid Holidays - 6 paid holidays after one year of service (upon hire for salaried team members):
  New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day.
• PTO and Sick leave provide home life balance for various reasons, including vacation, rest, illness, or health concerns; admissible under applicable laws.
• Paid Time Off (PTO) accrual starts day one and increases with tenure.
• Sick Leave - Available for Team Members in Oregon or Washington after 90 days of employment.
• Bereavement, Jury/Witness Duty, Community Volunteer Events, Social Event Outings.
• Health and Wellness benefits typically begin after 60 days of full-time employment; insurance eligibility varies by plan.
• Medical and Prescription, Vision;
  Dental;
  Employee Assistance Program;
  Hostcare; 100% Company Paid Life Insurance; 401(k) with Match.
• Leave of Absence;
  Perks include team member travel discounts, entertainment industry discounts, snack of the month, monthly recognition, service recognition awards, incentive programs, referral bonuses, direct deposit, earned wage access, retirement planning.
• Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.

To learn more about our company please visit our web site at

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $17.50 per hour