Worksource Specialist -Jblm

Work Source Specialist 4-JBLM

Full‑time, permanent position located at 11577 41st Division Drive, JBLM, WA 98438.

The ideal candidate embraces change with a positive mindset, approaches challenges with flexibility, brings empathy, respects cultural differences, excels in customer service, communicates clearly, and uses modern computer tools. A calm, collaborative, and optimistic attitude is essential for success in this role.

• Facilitate orientations and career services workshops in the Resource Room and hold one‑on‑one meetings with job seekers to assess readiness and employability.
• Engage job seekers by offering access to the full array of services available through the Work Source system to develop skills and secure employment.
• Regularly meet with customers to determine the best fit services and assess their employment‑search status.
• Listen, empathize, and adapt communication to build trusting relationships with customers who face barriers.
• Conduct individual appointments to explain program services, requirements, and activities.
• Review customers’ skills, determine training needs, and enroll them in suitable training programs.
• Manage caseload, provide case management, facilitate support services, and make referrals.
• Identify barriers, explore solutions, and assist with obtaining necessary documentation.
• Conduct outreach activities to recruit customers into services.
• Determine eligibility, enroll participants, and explain program participation requirements.
• Develop individual employment service plans and guide customers to use training and employment programs.
• Support customers to find and retain employment through ongoing follow‑up services.
• Participate in a performance‑based program, achieving goals that motivate training and education completion.

• Option 1:
  One (1) year as a Work Source Specialist 3 or equivalent in the Employment Security Department or another state’s agency.
• Option 2:
  Bachelor’s degree and three (3) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work.
• Option 3:
  Combination of education and/or experience totaling at least seven (7) years.
• Master’s degree will substitute for one year of required experience.

• Must pass a background check and obtain a JBLM base access card.
• Must pass Unemployment Insurance (UI) claim benefit and Paid Family Medical Leave (PFML) claim and fraud check review.

• Ability to take action to learn and grow.
• Ability to meet the needs of others.
• Needs assessment, case management, problem‑solving, and communication to guide and support clients.
• Client motivation, career planning, and coaching to encourage workforce engagement.
• Stakeholder engagement and workforce program improvement to structure service enhancements.

Submit your cover letter and resume through the online application. Attach required documents in the “Add Attachments” field. Ensure personal identifying information is removed. Only completed applications will be considered.

The Employment Security Department is an equal opportunity employer/program. This organization participates in E‑Verify.

Washington State offers a competitive benefits package that includes medical, dental, vision, life insurance, retirement, paid leave, and additional state‑wide programs. Detailed benefits information is available in the full job posting.