Configuration Management Specialist

Description

Join to apply for the Configuration Management Specialist role at State of Washington

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Join to apply for the Configuration Management Specialist role at State of Washington

The starting salary offer will be determined based on the successful candidate’s qualifications, within the annual salary range of $98,000 to $126,000.

Our physical office is in Olympia, WA. We offer flexible work schedules and locations. This is a hybrid position where most of the work allows teleworking. However, you must reside in the state of Washington and travel to in‑person activities, meetings, and events as needed for business purposes.

The Office of Financial Management (OFM) serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. Our team includes budget advisors, researchers, and other experts, all dedicated public servants working towards an equitable future for every Washingtonian. If you want to play a key role in enhancing how state government serves its citizens, you’ve found the right place.

Join us in making a meaningful difference for every Washingtonian!

We are seeking a Configuration Management Specialist who is attentive to detail and passionate about well‑organized systems, truly making an impact. As a Configuration Management Specialist, you’ll play a primary role in bringing a cutting‑edge, cloud‑based enterprise resource planning (ERP) solution to life. In this position, you’ll guide and support day‑to‑day configuration management across multiple ERP tenant environments, ensuring everything aligns with established policies, processes, and procedures.

You’ll document configurations clearly and accurately and work closely with implementers and internal partners to keep configuration activities moving smoothly—from planning and identification to review, approval, communication, and verification. Collaboration is at the heart of this role, and you’ll have regular opportunities to share insights, solve problems, and contribute to a modern, inclusive workplace culture.

People of all backgrounds and abilities are welcome to apply and contribute their unique strengths to a mission‑driven workplace that values equity, accessibility, and a strong sense of belonging.

• Coordinate reviews and updates of the Workday Configuration Management Plan.
• Chair the Configuration Control Board (CCB); schedule, organize, and facilitate CCB meetings.
• Monitor configuration management processes for compliance, identify and report non‑compliance; elevate issues as needed.
• Coordinate configuration management audits; document findings and develop corrective action plans.
• Work with configuration teams to ensure complete and accurate documentation for minor and major configuration changes.

• Identify, log, evaluate, and direct incoming configuration management service requests.
• Identify, document, and baseline new configurable items.
• Coordinate requests for change and ensure appropriate routing.
• Configure tools and maintain documentation required for logging and executing configuration changes.
• Participate in deployment processes for Workday enhancements and updates, including configuration planning, testing readiness, and deployment activities.

• Monitor Workday tenant environments to ensure availability meets service‑level thresholds.
• Provide outage and system status communication to users; follow escalation protocols.
• Assist with documenting standard operating procedures for ERP system administration as the post‑go‑live Named Support Contact (NSC).

• Participate in process improvement initiatives and recommend enhancements to configuration management processes.
• Create documentation, workflow diagrams, charts, and artifacts illustrating processes.
• Lead or support the design and development of configuration…