Desktop Support Technician

Assists AOC staff with computers, peripherals, applications, conference rooms, and related technology, supporting both hardware and software components. Provides a journey-level expertise for all desktop support requirements and functions as part of the larger Desktop team. Reporting to an Information Technology Manager or Information Technology Supervisor, provides technical support and outstanding customer service to the Administrative Office of the Courts.

Job #:  | Status:
Regular, Full‑Time |

Location:

Olympia, Washington | Salary: $76,968 - $100,980 per year (DOQ) | Opens:
December 16, 2025 | Closes:
February 1, 2026.

• Follows all policies and procedures and specifically those IT policies and procedures that pertain to the work of Desktop Support.
• Collaborates with staff to provide responsive technical support for computers, peripherals, applications, and related technology, ensuring positive and productive user experience.
• Partners with team members to specify, install, and test computer systems and peripherals, upholding established standards and proactively identifying opportunities for process improvement.
• Works collaboratively to diagnose and resolve unique, non‑recurring issues involving hardware, application software and operating systems, sharing insights and solutions to enhance team knowledge.
• Coordinates with colleagues to deliver first‑level support for issues impacting computing equipment, demonstrating ownership of problems from identification through resolution.
• Engages in independent analysis and open communication, leveraging collective expertise to solve complex technical challenges and anticipating potential issues before they arise.
• Demonstrates initiative, accountability, and sound judgment while working with minimal supervision, always striving to support teammates and foster a collaborative, solution‑oriented environment.
• Provides an excellent customer service experience by being friendly, approachable, listening, being focused on resolving issues, and following up to ensure the issue has been resolved to the customer’s satisfaction.
• Assists staff with the installation, configuration, and ongoing usability of computers, peripheral equipment and software within established policies and procedures.
• Partners with vendor support to resolve technical issues with hardware or software, taking ownership of each case and ensuring solutions are both timely and considerate of the end user’s needs.
• Works closely with Help Desk, Security, and Network Operations teams to efficiently identify, prioritize, and resolve technical problems reported by AOC staff, fostering open communication and a team‑oriented approach to problem‑solving.
• Ensures computers integrate seamlessly with a variety of systems including validation systems, file servers, email servers, conferencing platforms, application servers, and administrative systems by proactively collaborating with other departments and addressing compatibility concerns.
• Provides compassionate and clear training opportunities and orientation for staff on hardware and core software usage, demonstrating patience and consideration for individual learning styles and challenges.
• Maintains up‑to‑date images of Windows workstations to enable rapid, reliable deployment of computers, anticipating future needs and reducing downtime for users.
• Proactively recommends and performs system upgrades demonstrating foresight and a commitment to the long‑term reliability and performance of agency technology.
• Maintains accurate and detailed ticket records for all support activities, ensuring transparency, accountability, and effective communication with both customers and team members.
• Creates and maintains how‑to documentation.
• Embraces additional responsibilities as needed, provided by a supervisor or team members, consistently prioritizing tasks to deliver high‑quality, customer‑centered service and support to the organization.

A combination of education and experience that demonstrates a working knowledge of the functions and typical work of a Desktop Support position may substitute for the qualifications listed.

Bachelor’s…