TSD Business Analyst; IT Business Analyst – Senior​/Specialist | Ferries Division

TSD Business Analyst (IT Business Analyst – Senior/Specialist) | Ferries Division

We are seeking a senior enterprise IT Business Analyst to support Washington State Ferries (WSF) by providing expert‑level guidance and leadership in the planning, evaluation, and implementation of information technology solutions that advance operational and strategic objectives.

• Independently identify, elicit, and analyze complex business needs across enterprise and ferry operations.
• Develop actionable technical and functional specifications from complex business requirements.
• Provide strategic guidance to executive and operational stakeholders.
• Serve as a subject‑matter expert and mentor to project teams, business units, and IT resources on business analysis practices, process frameworks, maritime‑specific operational considerations, and governance standards.
• Lead planning, coordination, and execution of complex IT initiatives.
• Monitor project budgets, expenditures, and milestones.
• Maintain operational readiness for field support as needed.
• Conduct on‑site observations and engage with field teams to gather business requirements.
• Provide on‑site support to facilitate project planning, requirements gathering, and operational alignment.
• Act as the senior‑level intake authority for new technology initiatives entering the TSD.
• Support emergent or high‑priority initiatives requiring independent judgment and senior‑level expertise to assess, prioritize, and resolve challenges.

• Advanced business analysis expertise with strong analytical and problem‑solving skills.
• Demonstrated ability to independently deliver IT projects, including procurement, contracting, and implementation of third‑party solutions (SaaS/COTS).
• Experience applying regulatory and compliance standards (e.g., FTA, FHWA, FEMA, PCI DSS, USCG cybersecurity) to IT initiatives.
• Strong written and verbal communication skills; ability to translate technical information for non‑technical audiences.
• Excellent stakeholder engagement and relationship‑building abilities.
• Valid driver’s license and willingness to operate state‑owned vehicles.
• Ability to obtain a Transportation Worker Identification Credential (TWIC) card within the first six (6) months of employment.

• Advanced competency in IT leadership with foundational knowledge of information technology and business administration.
• Advanced business and financial acumen to evaluate project feasibility, develop funding strategies, and ensure compliance with federal and state requirements.
• Project management, Lean, or organizational change management certification (e.g., PMP, CAPM, Lean, Prosci OCM).
• Lean Six Sigma principles applied to process improvement.

Submit an online application that includes a resume, cover letter, and references for at least three professional contacts.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, gender identity, and disability, are encouraged to apply.

Comprehensive benefits package including health insurance, retirement plans, paid holidays, vacation, and other incentives in accordance with state regulations.