L&I Asst. Director Customer Service, Compliance, and Public Safety Division

L&I Assistant Director of the Customer Service, Compliance, and Public Safety Division

Recruitment Notice: This recruitment will remain open until filled. It is in your best interest to apply before January 4th.

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

L&I will base the salary offer on the successful candidate’s job-related skills, experience, and training. The target pay range for this exempt position is $120,804-$170,076 annually. The full band pay range is $98,712-$170,076 annually.

L∈ a diverse state agency dedicated to the safety, health, and security of Washington's workers. L&I’s primary mission is to keep Washington safe and working, and divisional leaders have key roles in accomplishing that objective. Learn more about why L&I is an employer of choice in a brief video, Careers at L&I:
Your best starts here.

Work-life balance is a priority at L&I. We support a hybrid work model and offer flexible work schedules. Employees may have to attend in-person activities, meetings, or events as needed for business purposes. This position is based in Tumwater, Washington. Employees are responsible for travel and related expenses from their residence to their assigned office and the commute must be on their personal time.

We offer great benefits that include paid leave, tuition reimbursement, Infants at Work, generous retirement, and much more.

• Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs.
• Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs.
• Effective Customer Service management and operation in the 19 statewide offices.

The Customer Service, Compliance, and Public Safety Division (CSCPS) is the second largest division in the Department of Labor & Industries (L&I) with more than 700 employees. Together, they support the agency’s strategic vision, five major goals, and mission to “keep Washington safe and working.” The AD of CSCPS is a member of the agency’s Executive Leadership Team, reports to a Deputy Director, and leads the CSCPS Leadership Team to effectively and efficiently lead the work of the division.

This position manages the division operations and administration, providing oversight and leadership of the strategic, operational, and business outcomes, along with policy and legislative initiatives.

• Develop, maintain, and execute a systematic and innovative approach to keep accomplish the agency mission to keep Washington safe and working.
• Promote divisional partnership in a manner that promotes teamwork and exceptional customer service and provides leadership to influence the direction of staff and related resources to meet the agency’s mission and goals.
• Inspire and lead divisional leaders and provide strategic direction for legislative and rule-making initiatives and implementation, financial analysis, information technology, facilities functions, risk management, and agency wide issues affecting the division.
• Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division.
• Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system.
• Lead public safety programs to ensure licensing and registering of tradespeople, and inspections of the work are safe and comply with relevant safety standards.
• Provide strategic oversight and leadership for customer service operations in 19 offices around the state.
• Participate in or lead agency wide teams in working on coordinated actions, law or rule development, and data sharing.
• Collaborate with interested parties impacted by policies and legislative proposals.