Senior Director of Community Services

REPORTS TO:

CEO

SUPERVISES:
Assigned program directors and staff

POSITION TYPE:

Full-time, nonexempt

SCHEDULE:

Up to 36 hours/week, based on contract funding

We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Tuesday, September 8, 2026. We will remove the position from our website once it is filled.

BENEFITS:

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents:
    Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Text Care
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.0773 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0899 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.1028 hours per hour worked

• Flexible Time Off (FTO):
  Available based on regular work schedule.
• Holidays: 12 paid holidays
• Other Paid Leave
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provide
• Optional Flexible Spending Account
• Optional Life Flight Membership
• Optional Aflac Benefits

JOB SUMMARY:

The Senior Director of Community Services provides executive leadership, strategic direction, and operational oversight for BMAC's human services portfolio, including our homeless services teams (Health & Homes and Supportive Services for Veteran Families (SSVF)), Community Education, and Pro Bono Legal Services. This position is responsible for ensuring service excellence, contract compliance, data tracking and outcome measurements, fiscal accountability, program integration, and achievement of agency-wide outcomes across a diverse portfolio of community-based programs.

The role serves as a key member of the CEO's executive leadership team and provides supervision, coaching, and support to program directors while fostering collaboration across departments.

The position ensures programs remain aligned with BMAC's mission, strategic priorities, and funding requirements. The position oversees multiple federal, state, local, and private funding streams and promotes innovative approaches to addressing poverty, housing instability, health disparities, educational barriers, and access to justice. The Senior Director of Community Services works collaboratively with internal and external stakeholders to maximize community impact and advance systems-level solutions for low-income residents.

OVERVIEW OF RESPONSIBILITIES:
Includes, but is not limited to:

• Provide strategic leadership and direction for BMAC's community services division.
• Develop and implement division-wide goals, performance measures, and strategic initiatives aligned with agency priorities.
• Ensure consistent implementation of trauma-informed, culturally responsive, and client-centered service models across programs.
• Lead efforts to identify emerging community needs and recommend new programs, partnerships, and service models.
• Promote innovation while ensuring services remain responsive to community and funder expectations.
• Advance agency strategic planning initiatives to create unified, participant-centered programs.
• Support agency-wide resilience and risk management efforts, including safety planning, staff development and learning across teams, succession planning, and new grant initiatives.

• Ensure programs achieve contractual, regulatory, and organizational performance goals.
• Monitor key performance indicators, client outcomes, compliance metrics, and service delivery quality.
• Review program reports, audits, monitoring results, corrective action plans, and outcome evaluations.
• Ensure consistent operational standards across all supervised departments.
• Coordinate cross-program initiatives that improve client access, referrals, and service integration.
• Ensure all supervised programs operate in compliance with applicable federal, state, local, grantor, accreditation, and agency requirements.
• Oversee consistent data collection and use of data to demonstrate program outcomes and evaluate program effectiveness.
• Oversee preparation for monitoring visits, audits, and program reviews.
• Manage grant monitoring requirements, including timely resolution of compliance concerns and mitigation of any corrective actions.
• Promote risk management practices and continuous quality improvement throughout the division.

• Directly supervise program directors and provide coaching, mentorship, performance feedback, and professional development.
• Regularly conduct or oversee performance evaluations and initiate and implement…