Quality Engineering Manager

Key Technology in Walla Walla, WA is a worldwide leader in food processing technology. As a global industrial manufacturing company, our ongoing innovations provide increased control, continuous processing, sorting, automated inspection, specialized conveying, and grading and sizing, in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more.

POSITION SUMMARY: The Quality Engineering Manager is responsible for leading the organization's quality assurance and quality/reliability engineering functions to ensure products, processes, and systems consistently meet customer requirements, regulatory standards, and company objectives. This role drives continuous improvement initiatives, oversees quality management systems, manages quality engineering resources, and collaborates cross-functionally to improve product quality, operational efficiency, and customer satisfaction.

ESSENTIAL RESPONSIBILITIES:

Quality Management Develop, implement, and own the effectiveness of the company's Quality Management System (QMS).Ensure compliance with applicable industry standards, customer requirements, and regulatory requirements.

Establish quality objectives, metrics, and reporting processes to monitor performance.

Lead internal and external quality audits and support certification activities.

Quality Engineering Lead the engineering team in product and process quality improvement initiatives.

Develop inspection, testing, validation, and acceptance criteria for products and processes.

Utilize quality tools and methodologies including:

Root Cause Analysis (RCA)
Corrective and Preventive Actions (CAPA)
Failure Mode and Effects Analysis (FMEA)
Control Plans and Process Control Six Sigma and Lean methodologies

Review engineering changes and assess quality impacts.

Field Performance & Warranty Management Monitor product performance in the field.

Develop systems to collect and analyze warranty and service data.

Build maturity through establishing a closed loop process connecting field failures and warranty claims to RCA, CAPA and Process Controls/Improvement tools

Identify systemic failures and lead corrective action initiatives.

Work with Service and Customer Support teams to improve product uptime and customer satisfaction.

Reduce warranty expenditures through proactive reliability improvements.

Customer Quality Serve as the primary escalation point for major customer quality concerns.

Lead investigations into customer complaints and warranty issues.

Coordinate corrective action plans and ensure timely resolution.

Strengthen customer relationships through effective communication and continuous quality improvement.

Supplier Quality Partner with Supply Chain and Procurement teams to improve supplier quality performance and to establish a PPAP process for suppliers.

Establish supplier quality requirements and performance metrics.

Lead supplier audits and corrective action activities.

Evaluate and approve supplier quality systems and processes.

Continuous Improvement Drive a culture of continuous improvement throughout the organization.

Analyze quality data and identify opportunities to improve processes and reduce defects.

Lead cross-functional teams focused on improving quality, safety, productivity, and customer satisfaction.

Promote the use of quality tools and best practices across operations and engineering teams.

Leadership & Development Recruit, develop, and mentor quality team personnel.

Set departmental goals aligned with corporate objectives.

Manage departmental budgets and resources.

Foster collaboration between engineering, operations, supply chain, sales, and customer service teams.

Drive a culture of problem solving and continuous improvement as part of Operations Staff

QUALIFICATIONS:

Education Bachelor's degree in Engineering, Quality Engineering, Reliability Engineering or a related technical field. Master's degree preferred.

Experience7-10+ years of progressive experience in quality engineering, quality assurance, or manufacturing engineering.
3-5+ years of leadership or management experience.

Experience with in manufacturing, industrial equipment, food processing equipment, or related industries preferred.

Technical Skills Strong knowledge of quality management systems and industry standards.

Experience with ISO 9001 and other applicable quality standards.

Proficiency in root cause analysis and problem-solving methodologies.

Experience with quality statistics and data analysis tools.

Knowledge of manufacturing processes, welding, fabrication,…