Automotive Sales Associate

Job Details

Location:

Walla Walla Toyota – Walla Walla, WA 99362
Position Type:
Full Time
Education Level: Not Specified
Salary Range: $43,000.00 – $ Commission/year

Travel Percentage :
Negligible

Job Shift: Day
Job Category:
Sales

We are a high‑volume, fast‑paced, rapidly growing dealership group. With continued prosperity and growth, we have a current opportunity with our Sales Team at Walla Walla Toyota in Walla Walla, Washington. No automotive experience is necessary—we will train you for success. We are seeking driven individuals who are motivated to meet goals; our top performers make over 150 K a year. At Walla Walla Toyota, we strive to make every customer a customer for life.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is critical to our success. We promise to deliver the same award‑winning service and value that our community has come to expect from our dealership through the years. We make the buying and ownership experience as easy and enjoyable as possible.

Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Walla Walla Toyota is committed to giving back to the local community with sponsor ships to the Walla Walla Public Schools Foundation, Walla Walla Police Foundation, and Blue Mountain Action Council, to name a few. To be successful as a Sales Associate, top candidates should be fun, loyal, empathetic, professional, and personable individuals, with a passion for great customer service.

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
• Utilizes dealership sales control and follow‑up systems.
• Attends product and sales training courses as requested by the sales manager.
• Keeps up‑to‑date on new products and services within the industry.
• Maintains an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to the finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
• Schedules first service appointment.
• Follows up on all post‑delivery items, tag/title work, “we‑owes” and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
• Attends sales meetings.
• Conducts business in an ethical and…