Product Insights Lead

Product Insights Lead

Location:

Wallingford, Oxfordshire (Hybrid).

Employment type:

Permanent, Full‑time.

Dexory is developing advanced software powered by cutting‑edge robots that are transforming global logistics. Our team combines hardware, manufacturing, software, AI and commercial disciplines to produce results  value out‑of‑the‑box thinkers, merit, humility and a high‑performance culture.

As Dexory’s Product Insights Lead, you will bridge data and empathy – combining user research with analytics to give product teams a full view of customer reality. Your insights will guide product strategy, feature prioritisation, and value creation for our customers. You’ll partner closely with Product Managers and Designers.

• Partner with PMs to define hypotheses, research plans, and measurable outcomes; run interviews, observations, diary studies, surveys; triangulate qualitative and quantitative into clear narratives.
• Quantify problems & opportunities: size pain points (user count, frequency, impact) and estimate potential value.
• Market research: evaluate competitive landscape and wider market dynamics.
• Define & instrument metrics: set success measures, guardrails, and event tracking to ensure changes are measurable from day one.
• Analytics & measurement: build dashboards; conduct funnel, cohort, retention analyses; run A/B tests with statistical rigour and post‑launch reviews.
• Early signal detection: monitor rollout KPIs to catch issues or wins quickly; separate signal from noise and recommend fast responses.
• Segmentation & behaviour insight: identify patterns across personas and geographies.
• Synthesis & storytelling: create artifacts (personas, journey maps, JTBD, opportunity‑solution trees) and translate insights into recommendations.
• Strategic partner: challenge assumptions, clarify trade‑offs, and connect qualitative and quantitative truth.
• Coach & scale practices: elevate PMs and Designers in research and data literacy; maintain a single source of truth for insights.

• 4–6 years’ experience across product analytics, research or data‑driven product roles, ideally in B2B software or complex operational domains.
• Proficiency in qualitative and quantitative methods (interviews, usability testing, surveys; funnels, cohorts, retention).
• Strong analytical skills (SQL and a BI tool such as Looker, Tableau, Mode) and familiarity with experimentation (A/B tests, guardrail metrics).
• Ability to design studies, synthesize findings, and communicate clear, decision‑ready recommendations.
• Comfortable partnering with engineers and PMs on instrumentation and telemetry; translate business questions into data requirements.
• Bonus: experience in logistics or industrial environments.

We operate by four principles:
Performance, Impact, Commitment, One Team.

Benefits:

• Share options
• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme – mental well‑being, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are unable to provide sponsorship or relocation for this role.