IT Support Specialist

## IT Support Specialist Apply locations:
Remote - UK Vestatime type:
Full time posted on:
Posted Yesterday job requisition :
R53051## ##
*
* Job Description:

**** IT Support Specialist (VSG UK)
** The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.

Being a portfolio group of Jonas Software (within Constellation Software Inc.), the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions.##
** POSITION:
** We are seeking a junior Internal IT Support person who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.

The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail.##
*
* JOB RESPONSIBILITIES:

** To work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment.

In addition, you will be expected to liaise with senior team members and work as part of a team on projects.### ### Reporting to the IT Support Coordinator, the core responsibilities are:
* Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
* Escalate and handover tickets to 3rd line engineers.
* Helping to create new playbooks and maintenance plans.
* Build client computer systems from script and assist with troubleshooting issues.
* Keep existing documentation up to date.
* Record processes and document for use by others
* Promote and maintain high quality work and deliver in a professional manner.
* Troubleshoot hardware and software issues.
* Provide troubleshooting resolution and updating/upgrading of systems and software
* Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
*
* JOB QUALIFICATIONS:

*** Previous experience in an IT & helpdesk role beneficial but not essential
* Good knowledge of Networks and Microsoft Windows Active Directory environments
* Hold or be working towards IT qualifications
* Knowledge of ISO 27001 requirements.##
** Your personal characteristics will include:
*** Ability to work on their own initiative
* Excellent communication skills about technical issues
* Demonstrate practical knowledge and problem-solving strategies
* Solution-focused, with ability to prioritise
* High attention to detail
* Self- motivated and keen to learn and share knowledge
* Ability to meet deadlines
* Have a whatever it takes can do attitude
* Ability to take complex technical solutions and simplify for end users
* Have a willingness to learn new systems
* Keep abreast of new developments in software and hardware
* Team player.## ##
** Business Unit:**## ##
** Scheduled Weekly

Hours:

** 37.5## ##
** Number of Openings Available:
** 0## ##
** Worker Type:
** Regular#
** Career Site:**## ##
** More About Jonas Software:
** Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by…