Operations Engineer

About the Team

Our Operations function is part of the Tech Team responsible for the reliability performance and security of the infrastructure and platforms that power GTIs digital products. Spanning on-premises infrastructure cloud environments and managed services the team ensures that GTIs systems remain available performant and resilient across the UK and beyond.

Working closely with Product Engineers Software Engineers and wider Technology teams the Operations team manages the databases monitoring networking and cloud infrastructure that underpin GTIs platforms. The team takes a proactive approach to observability incident management and continuous improvement building the operational foundations that enable delivery teams to move with confidence and speed.

As cloud hybrid AI and automation continue to reshape infrastructure management the team continuously evolves its tooling processes and capabilities to improve reliability security and efficiency across GTIs growing platform estate.

About this Role

As an Operations Engineer you will play a central role in managing and improving the databases infrastructure and operational systems that keep GTIs platforms running across on-premises and AWS cloud environments.

Initially your main responsibility will be the administration and optimisation of GTIs database estate spanning MySQL MSSQL and PostgreSQL across both clustered on-premises deployments and AWS alongside managing cloud backups monitoring infrastructure and the broader operational environment that includes Linux systems Windows and VMware virtualisation. Knowledge of AWS services would be beneficial but an active interest in learning AWS services will be fine as you will be taught and learn in the role.

This is a hands-on technical role requiring solid database administration experience good infrastructure engineering capability around Linux Windows scripting backups and monitoring. You will be required to respond to take ownership of operational tasks and improvements across the stack ensuring systems remain performant secure and well-monitored which includes out of hours response to critical events. The role also requires out of hours work to update and patch critical systems to minimise impact to our customers.

The ideal candidate will be technically well-rounded highly dependable and genuinely motivated by the challenge of keeping complex distributed systems running at their best. They will bring a proactive mindset to monitoring incident response and continuous improvement and will be comfortable working across a broad range of infrastructure and cloud technologies.

Key Metrics of Success

• High availability security and performance of database systems
• Reliable and tested backup coverage across all critical systems with clear recovery objectives met
• Comprehensive monitoring coverage across infrastructure databases and services
• Stable well-maintained VMware Linux and Windows environments with low unplanned downtime
• Proactive identification and resolution of infrastructure risks before they impact product availability

Database Reliability & Performance

Outcome: GTIs database estate operates reliably performantly and securely across all environments.

• High availability security and performance maintained across MySQL MSSQL and PostgreSQL environments
• Databases managed monitored and optimised
• Database incidents identified and resolved quickly minimising impact on product availability
• Database configurations schemas and access controls kept secure and up to date

Backup & Disaster Recovery

Outcome:
All critical systems and data are reliably backed up with recovery processes that are tested and trusted.

• Backup coverage maintained across all critical databases and infrastructure components
• Backup processes automated monitored and regularly validated through recovery testing
• Clear recovery time and recovery point objectives defined and met for all critical systems
• Backup and recovery documentation kept current and accessible

Monitoring & Observability

Outcome:
Infrastructure databases and services are comprehensively monitored enabling fast detection and response to issues.

• Monitoring servers and services maintained and continuously improved
• Monitoring coverage extended across new systems and services
• Alerting thresholds and escalation paths kept accurate reducing noise and improving signal quality
• Operational visibility improved through dashboards reporting and proactive health checks

General Operations & Infrastructure Stability

Outcome: GTIs Linux Windows VMware and networking environments remain stable secure and well-maintained.

• Linux & Windows systems patched maintained and performing reliably across the server estate
• VMware virtualisation environment managed effectively with capacity and performance kept in check

Innovation Ownership & Continuous Improvement

Outcome:
Operations Engineering continuously improves reliability efficiency and capability across GTIs infrastructure estate.

• Proactive identification of risks…