IT Sales Account Manager - Consultative. IT Solutions & Services MSP

Position: IT Sales Account Manager - Consultative. IT Solutions & Services MSP
Do you enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales?

Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact?

If so, we'd love to hear from you.

We're a privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service.

With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence and long-term client relationships.

We're also growing. Having consistently achieved 35-40% year-on-year growth, this is an exciting opportunity to join a collaborative team where your ideas, relationships and commercial mindset will genuinely influence our future success.

This is not a 'Hunter' role  - you will expertly convert warm inbound leads as well as inherit a wonderful portfolio of clients.

Role at a Glance:

IT Sales Account Manager
Wallingford, Oxfordshire - Office Based
£40,000 Basic | £50,000 OTE+ (Uncapped) plus Quarterly events, monthly lunches as well as EAP for staff to access. And the most underrated benefit you can get - working with nice, ‘down to earth people’ who are supportive & collaborative
Permanent | Full Time

Business

Hours:

08:30am – 5:30pm

Reporting to:
Managing Director

Your Background:
Account Management, Business Development, Customer Success, CRM, Consultative Sales, Relationship Management, New Business Development.

The Opportunity

This is an exciting opportunity to join a growing MSP where you'll take ownership of developing existing client relationships while identifying and converting new business opportunities.

Working closely with the Managing Director and Technical Team, you'll become a trusted adviser to your customers, helping them maximise the value of our managed services while uncovering opportunities to expand and strengthen our partnerships.

You'll enjoy genuine autonomy, influence our commercial strategy and play a key role in the continued growth of a business that prides itself on outstanding customer service and long-term client relationships.

Key Responsibilities:

Commercial Growth

• Develop and grow existing client accounts while converting new inbound business and developing new business from Linked In, industry events, exhibitions, and other networking opportunities.

• Prepare proposals, quotations, tenders and commercial agreements through to successful completion.

• Drive cross-selling and upselling opportunities across our managed services portfolio.

• Attend networking events, supplier meetings and industry events to generate new opportunities and strengthen relationships.

• Monitor account performance, sales metrics and forecasts, recommending actions that support continued business growth.

• Work alongside the leadership team to help shape and develop our sales strategy.

Customer Success

• Build trusted, long-term relationships with clients, acting as a genuine ambassador for the business.

• Conduct regular account reviews and present service performance reports that clearly demonstrate value.

• Collaborate with our technical team to deliver tailored IT solutions that meet each client's requirements.

• Act as the key point of contact between customers and internal teams, ensuring a seamless customer experience.

• Maintain exceptional levels of customer satisfaction while supporting long-term retention and account growth.

Business Performance

• Maintain accurate CRM records, pipeline activity and sales forecasts.

• Provide regular reporting on account performance, customer spend and future opportunities.

• Set and monitor account objectives aligned with wider business goals.

• Identify commercial trends, customer requirements and opportunities for continuous improvement.

About You

You're a commercially minded relationship builder who enjoys understanding customer challenges, creating tailored solutions and helping businesses succeed.

You'll also bring:

• Previous experience within…