System Operator​/Dispatcher

Operates electric distribution substation and Supervisory Control and Data Acquisition (SCADA) system as required for routine operation and emergency response. Receives calls and dispatches electric, water and sewer call personnel as required during and outside of normal business hours to respond to customer calls, system failures, alarms and requests for emergency services personnel. Coordinates electric system switching and places equipment in and out of service during routine and emergency operations.

Observes and records readings and determines operating conditions on equipment. Detects abnormalities in system operation and takes appropriate action consistent with established protocol.

Communicates with appropriate personnel regarding system conditions, demands, voltages, etc. Prepares reports as required. Performs electric load calculations as required and records all information regarding emergency or service calls received and personnel dispatched. Monitors security alarms of Town property. Performs maintenance on equipment and grounds as assigned. May read meters and perform courier work as assigned. Assists other personnel as assigned.

Trains employees in operation and minor maintenance of related system equipment. May operate a forklift and other equipment. Performs other duties as assigned.

Thorough knowledge of the principles and theories of electric distribution systems and operation of SCADA and control systems. Thorough knowledge of the hazards and safety precautions associated with an electric power distribution system. Good ability to prepare charts, diagrams and reports of a technical nature. Good ability to supervise and train new employees in all phases of the operation. Good ability to establish and maintain effective working relationships with other employees, officials, vendors, and the general public.

Good ability to perform manual work requiring good physical condition.

Must be a high school graduate or possess a GED with at least two (2) years experience in the operation of Distribution SCADA equipment and/or switchboards used in the distribution of electricity or other qualifying experience in a related field. Experience may be substituted on a year-for-year basis with qualifying education.

Must maintain valid system operation certification from Connecticut Valley Exchange (CONVEX) or other approved agency or obtain the same within ninety (90) days of hire. Must not be colorblind. Must possess and maintain a valid State of Connecticut motor vehicle operator’s license.

Written - 100%
or Oral - 100%
or Background Evaluation - 100%
or Written - 50%/Oral - 50%
or Written - 50%/Background Evaluation - 50%
or Oral - 50%/Background Evaluation - 50%