Desktop Support EUC L1

Job Description Scope of the work is mentioned below:

• Onsite support
• Break Fix support
• IMACD Services
• Onsite end user software support services
• Deskside software Support
• Refresh & Disposal
• Hands & Feet Support
• Warehouse and Technology Support Services

• Provide support for customer-approved end user devices such as desktops, laptops, and printers.
• Provide priority assistance to VIP users when feasible
• Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
• Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
• Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
• Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
• Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
• Service Requests and IMACDs
• Hardware Breakfix support of customer-provided end user devices.
• Hands and Feet Support for Server Break/Fix.
• End User Desk Side Support.
• Knowledge management (SOPs, Troubleshooting Guide)
• Inventory management for client Locations
• The On-site support services shall be provided during local business hours.
• Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
• Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
• Coordinate, plan, and schedule IMACDs with all affected IT functions