Global Head of Customs; f​/m​/d

Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself.

The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.

Learn more about Triumph on:

Our Corporate Finance Department for our office in Wallisellen is looking for a

Global Head of Customs (f/m/d) (100%)

This position is hybrid, with 4 mandatory days at our office in Wallisellen.

Your Responsibilities:

• Own and continuously improve Triumph's global customs governance framework, policies, procedures and controls, ensuring that the Group's operating model and strategic projects are aligned with applicable customs and trade requirements
• Develop Customs as a business service function, supporting commercial and supply-chain decisions with practical customs input while protecting compliance, duty efficiency and lead times
• Manage and further optimize highly automated customs clearance processes in SAP GTS, including broker interfaces, master-data quality, tariff classification, customs value, origin/preference handling and bonded warehouse movements
• Provide customs leadership for the French and Austrian bonded warehouse flows, including stock ownership, transit/import/export processes, warehouse documentation, customs authorizations and controls
• Monitor changes in customs, trade, origin, export-control/sanctions and related legislation; assess the impact for Triumph and communicate it clearly to Finance, Tax, Operations, Logistics, IT and local management
• Work closely with Operations and warehouse teams in France, Austria and Asia, as well as Switzerland/HQ, to implement regulatory or process changes in working methods, IT systems, documentation, broker set-ups and controls
• Act as customs workstream lead in Group projects such as warehouse changes, ERP/SAP GTS changes, business restructurings, divestments/carve-outs and new cross-border flows, ensuring customs implications are considered early
• Lead and coordinate external customs audits, authority enquiries and voluntary disclosures, including audit strategy, documentation, defense position and follow-up remediation
• Optimize existing and develop new end-to-end customs processes in cooperation with IT, Operations, Tax and Finance, using SAP GTS, automation, data controls, FTAs and customs duty optimization opportunities where appropriate
• Own the global approach to customs classification, valuation, origin and preferential origin/FTA management, ensuring consistent documentation and defensible positions
• Manage relationships with external customs brokers, freight forwarders, advisors and customs authorities; define service expectations, KPIs and escalation paths
• Lead a small central customs team and provide functional guidance to operational customs teams in other countries, building customs capability across the Group

Your ideal profile:

• 10+ years of relevant experience in customs and trade compliance in a multinational environment, ideally with strong in‑house operational exposure and/or advisory background
• Strong knowledge of EU and Swiss customs law, import/export procedures, customs warehouses/bonded warehouses, transit, classification, valuation, origin and preferential origin/FTA rules
• Experience with SAP GTS or comparable customs/ERP systems, automated clearance processes, customs broker interfaces and master‑data governance is strongly preferred
• English is a ‘must have’. German and French are ‘nice to have’
• Experience in apparel, consumer goods, retail, logistics or another high‑volume international supply‑chain environment would be an advantage
• Strong project‑management skills and the ability to lead cross‑functional implementation topics across IT, Logistics, Finance, Tax and local operations
• Confident, pragmatic and convincing…