Dual Services Officer

LOCATION:
Wallsend, NE28 8JP

HOURS: 32 hours per week, 5 days from 7 on Rota

PAY RATE:
Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

ROLE OVERVIEW AND PURPOSE

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

• Carry out daily cleaning withinthe
  
  Centre following PPM Schedulesaredelivered tomaintainacleanand safe environment for all visitors

• Ensureefficientrecyclingandwastemanagementiscarriedout

• Maintainwelfarefacilitiesingoodcondition

• Liaisewithallcolleaguestoensurethesmoothandefficientrunningofthe Centre

• Cleaningcarparks,manuallybrushingedges, along with emptying and replacing bin liners.

• Tocarryoutadailyinspectionofsitestreets,carparks,service roads/areasandpublicaccessareas back of house

• Ensureall Health&Safetychecksarecarriedoutasrequestedby Facilities Manager &Centre Manager

• Inconjunctionwith Facilities Manager &Centre Managercommunicateanddeliver Healthand  Safety, practices, and regulations to company/centre specifications

• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure securityofdoorsandgatesandthatnounauthorisedpersonnelenterrestrictedareastherefore creating a safe and comfortable working environment for employees and visitors

• Accuratelyreportingallincidents&accidents,writingreportsofdailyactivitiesandirregularities, such as property damage, presence ofunauthorisedpersons, requests for assistanceor unusual occurrences and attending Court or Tribunal to give evidence

• Viewinganddownloadingrecordedfootageandmaintainingeffectivemultipleinformation feeds simultaneously, namely CCTV footage,Bodycamsand the radio system

• Dealingappropriatelyandwithcourtesyindividualswhotoactinananti-social manner,whoareor appearto be under the influence of alcohol or drugs and escorting individuals from the Centre/site

• Respondingtoemergencysituationsastheyarise,liaisingwiththeemergencyservices,police, ambulance, and fire service to resolve issues andmaintainsecurity and service, directing emergency vehicles and other traffic on site

• Ensureallcontractorshaveavalidpermittowork,beforecommencinganyworks

• Reception duties,includingansweringtelephonecallstotakemessages,answer questions,and provide information, logging visitors in and out via the visitors’ book

• Testingthefirealarmsystemsincludingthesettinganddisengagingofthealarmpanel,andthe activation of the call points, dealing promptly with alarm activations

• Dealwithanyspillagesorlitterwithinthemallandcommonareas

• Totakeresponsibilityforyourownandothershealthandsafety,tocarryoutyourrolesafelyandto health, safety and security legislation and guidelines

• Toundertakeothermiscellaneousdutiesrelatingtogeneralserviceswithinthe Centre,as requested by the management team

• Excellentcustomerservice

• Greatcommunicationskills

• Professionalapproachwithsoundjudgementandintegrity

• Remaincalmunderpressure

• Workwellwithothers

• Flexibletocoverholidaysandsickleave

• Abilitytofollowinstructions

• SIADoor Supervisor Licence

• CCTV Licence

We’re proud to offer a great range of benefits including:

• 24/7 GP:
  Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life:
  Search for resources and tools on topics ranging from family and life…