Center Administration​/Assistant

DAYS/

HOURS:

Monday
- Thursday: 2:45 PM- 7:00 PM
Saturdays: 8:45 AM- 1:00 PM

The Center admin is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center admin provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

• Lead day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
• Greet and assist students, parents, and potential customers according to Sylvan standards
• Field inquiry calls from potential customers;
  Field calls from current families
• Schedule assessments, tours and Welcome Conferences according to Sylvan Standards;
  Manage scheduling changes of current families
• Assist Center Directors or Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assist Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
• Assist Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
• Support standards and procedures to ensure student safety and well-being
• Assist teachers with preparation for instruction;
  Gathers and prepares materials as appropriate

• Associates or four year degree preferred
• A minimum of three years of customer service experience;
  Retail sales experience preferred
• Experience using full suite of Microsoft Office applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing;
  Ability to proofread and edit copy
• Strong organizational skills;
  Proven ability to manage multiple tasks and be flexible
• Ability to occasionally lift and/or move up to ten pounds

• If you enjoy working with and inspiring students, this is the job for you. (We want you to be happy here!)
• Paid training and opportunities for professional development
• Flexible part-time work hours. We work around your availability
• Come in, work for a couple of hours, and leave happy with no additional work to take home
• Fun, enjoyable, and relaxing work environment with lots of support from fellow tutors and staff
• Happy, understanding, and caring management. You will love working here!
• This is NOT a remote position

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.