Associate Toll Operations Consultant

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves:
What is our impact on the world?

Watch Our Story:

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

We believe transportation is more than movement‑it’s the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life.

We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next‑generation transportation solutions, your contributions will help define the future of mobility. This isn't just a job‑it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks.

We are all employee‑owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.

In the role of Associate Toll Operations Consultant
, we'll count on you to:

• Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management.
• Confer with managers to obtain additional or interpret policies and procedures related to change options.
• Prepare reports and documentation related to options and change evaluations
• Technical Delivery
  • Research tolling trends, technologies, and policies to inform client strategies
  • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
  • Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.
  • Reconcile tolling data across systems and vendors to verify accuracy and completeness
  • Analyze business processes and recommend improvements for efficiency and accuracy
  • Evaluate customer service center and system data to identify trends and opportunities
  • Support quality assurance reviews and recommend enhancements
  • Develop SOPs, training materials, and technical documentation
  • Assess end‑user experience for both customers and agents
• Task & Project Management
  • Lead development and delivery of small tasks and work products.
  • Support toll program management tasks including design reviews and operational oversight
  • Apply HDR's project management and QA/QC processes
  • Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub‑contracts.
  • Support general program management contracts for toll‑related work elements including design reviews, operations, project production, and delivery.
• Business Development
  • Assist with business development efforts, including writing or reviewing proposals.
  • Grow business development skills through industry engagement
• Perform other duties as assigned.

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• Efficient use of the internet and other electronic and hard copy media for research
• Strong Microsoft PowerPoint, Word, Project and Visio skills
• Expert Microsoft Access and Excel skills
• Strong analytical skills with the ability to compile and present summary level information
• Ability to obtain, cleanse, merge and…