Helpdesk Analyst

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships . Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work...
this is it!Every day, you’ll be part of a journey to add flavor to millions of meals and lives.

Kinder's is growing rapidly, and we're looking for a proactive, service-oriented Technology Analyst – IT Help Desk to help keep our people connected, productive, and supported. In this role, you'll serve as a key member of our Technology team, providing hands‑on technical support, troubleshooting hardware and software issues, and ensuring employees have the tools and technology they need to do their best work.

The ideal candidate brings a strong foundation in IT support, a problem‑solving mindset, and a passion for delivering an exceptional employee experience. You'll thrive in a fast‑paced, evolving environment where priorities shift, collaboration is essential, and there's an opportunity to help build scalable technology processes as the business grows.

This is an exciting opportunity for someone who enjoys being hands‑on with technology, takes ownership of challenges, and is motivated to make a meaningful impact across the organization.

IT Help Desk & Technical Support

• Provide timely, professional Tier 1 and Tier 2 technical support to employees, resolving hardware, software, network connectivity, and system access issues.
• Troubleshoot and resolve technical incidents involving laptops, desktops, mobile devices, printers, peripherals, and collaboration tools.
• Manage incoming support requests through the IT ticketing system, ensuring timely resolution, accurate documentation, and effective communication.
• Diagnose recurring technical issues, identify root causes, and recommend solutions to improve reliability and employee productivity.
• Escalate complex technical issues to appropriate internal teams or external vendors while maintaining ownership of the employee experience.

Technology Operations & Systems Support

• Support the configuration, deployment, maintenance, and troubleshooting of employee hardware, software, and technology equipment.
• Assist with the administration and support of Microsoft 365, including Outlook, Teams, SharePoint, One Drive, and related productivity applications.
• Support user account management, access permissions, password resets, and authentication troubleshooting across enterprise systems.
• Assist with device management, software installations, operating system updates, and endpoint security requirements.
• Maintain accurate IT asset inventories, equipment assignments, and technology documentation.

Employee Onboarding & Offboarding

• Coordinate technology setup for new hires, ensuring equipment, applications, and system access are ready for their first day.
• Partner with People & Culture and business leaders to deliver a seamless technology onboarding experience.
• Manage technology‑related offboarding activities, including account deactivation, equipment recovery, and access removal in accordance with company policies.
• Provide…