Assistant Clinic Manager

Salary: $27.00/hr - $42.00/hr

Department: Administrative

Employment type: Full Time

Location: Walnut Creek

The Assistant Clinic Manager supports the clinic manager in positioning the business for consistent growth by ensuring daily operations are smooth, effective, and that the clinic delivers the highest level of service to clients. The role is based out of our Walnut Creek location and requires regular travel within the region to support business needs.

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities in accordance with our standards and procedures.
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team.
• Monitor clinic goals including revenue, margins, practitioner sales, discounts, budgets, and new/return clients.
• Recruit, retain, and develop a high‑performing and diverse team.
• Support staff growth through one‑on‑one touch‑bases and training.
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques to build client loyalty and brand awareness through superior customer service.
• Oversee, track, and address all client feedback; report to management and share with impacted employees.
• Work harmoniously and professionally with co‑workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company.
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service.
• Assist the leadership team with additional tasks or duties as requested.

• Bachelor's Degree strongly desired; HS Diploma/GED required.
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or a similar industry; 4+ years preferred.
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance.
• A positive attitude and desire to model a growth mindset for employees.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations.
• Excellent written and verbal communication, active listening skills, and the ability to communicate at all levels of the organization.
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally stand, walk, use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts, and a beautiful working environment with a stellar team. We also offer paid holidays and a 401(k) plan with a company match program. For full‑time employees (24+ hours per week) we offer Medical, Vision, and Dental insurance.

Skin Spirit participates in E‑Verify.
Skin Spirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We seek to hire on the basis of merit, competence, performance, and business needs.